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2013 Course List

All programmes are eligible for reimbursement under the HRDF - SBL Scheme and are held in Kuala Lumpur unless otherwise stated.

(Last Updated: 12 September 2013)

 

January 2013

14 & 15

Semakan & Pengauditan Stok Yang Berkesan

21 & 22

Teknik & Strategi Pemungutan Hutang
Secara Berkesan

30 & 31

Practical Business Writing for Today's Executives

30 & 31

Advanced Excel Techniques for Management

 

February 2013

4 & 5

Penyelenggaraan & Operasi Stor

20 & 21

Penulisan Surat Bisnis Yang Efektif

25 & 26

Pengurusan Fail & Rekod dan Amalan 5S

27 & 28

Utilizing Excel in Human Resource Management

 

March 2013

13 & 14

Developing Purchasing Skills

18 & 19

Creating & Analyzing Database in EXCEL 2010

25 & 26

Pentadbir Latihan Yang Efektif

27 & 28

Effective Debt Collection Strategies & Techniques

 

April 2013

8 & 9

Perkhidmatan Pelangan Berkualiti & Cemerlang

11 & 12

Financial Decision Making for Non-Financial Managers

15 & 16

Effective Filing, Record & Office Management Skills

22 & 23

Cost Reduction Strategies using the EXCEL toolkit

25 & 26

HR Management Skills for Non-HR Managers

29 & 30

Fixed Assets & Capital Equipment Management

 

May 2013

6 & 7

Advance Excel Tips & Techniques for Management

8 & 9

Understanding, Drafting & Implementing
Service Level Agreements

13 & 14

Financial Analysis & Modeling Using MS Excel 2010

15 & 16

Corporate Compliance with Labour Laws in Malaysia

20 & 21

Penyelenggaraan & Operasi Stor

21 & 22

Managing Absenteeism & Mitigating Costs

 

June 2013

17 & 18

Practical Business Writing for Today's Executives

19 & 20

Advance Excel: Tips & Techniques for
Management Decision Making

27 & 28

Teknik & Strategi Pemungutan Hutang
Yang Berkesan

 

July 2013

2 & 3

Pentadbir Latihan Yang Efektif

17 & 18

Utilizing Excel in Human Resource Management

22 & 23

Effective Filing, Record & Office Management Skills

24 & 25

Improving the Performance of Underperformers

 

August 2013

21 & 22

Creating & Analyzing Database Using MS Excel 2010

22 & 23

Practical Business Writing for Today's Executives

26 & 27

Fixed Assets & Capital Equipment Management (postponed to 2 & 3 September 2013)

 

September 2013

2 & 3

Fixed Assets & Capital Equipment Management

9 & 10

Semakan & Pengauditan Stok Yang Berkesan

9 & 10

Improving the Performance of Underperformers

12 & 13

Penulisan Surat Bisnis Yang Efektif

18 & 19

The Effective Training Administrator

23 & 24

Kepimpinan Perkhidmatan Pelanggan

26 & 27

Problem Solving & Decision Making Skills @
The Workplace

 

October 2013

7 & 8

Developing Purchasing Skills

17 & 18

Successful Interviewing Techniques
for Recruitment & Selection

21 & 22

MS Office 2010: Tips, Tricks & Shortcuts

24 & 25

Effective Filing, Record & Office Management Skills

28 & 29

Effective Supervisory & Leadership Skills

30 & 31

Teknik Pengurusan Masa Yang Efektif

 

 

 

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2013


Teknik & Strategi PEMUNGUTAN HUTANG Yang Berkesan                                          B182

Date:  21 & 22 Januari 2013

Venue:  MELIΓ Hotel, KL

Matlamat & Faedah Kursus:

  • Memahami kepentingan pemungutan hutang dan implikasinya terhadap aliran wang tunai

  • Menggunakan pelbagai cara yang efektif untuk memudahkan pemungutan hutang, terutamanya melalui telefon, surat peringatan atau notis, dan sebagainya

  • Menyertai bengkel praktikal yang dapat mengasah kecekapan tawar-menawar untuk penyelesaian hutang dan sebagainya

  • Memahami minda penghutang dan cara-cara menanganinya untuk pemungutan yang lebih efektif.

 

Kandungan Kursus:

1.  PENTADBIRAN BAHAGIAN PEMUNGUTAN HUTANG

•   Memahami rintangan pemungutan di syarikat anda

•   Apakah waktu perniagaan anda?

•   Sistem "pegawai sokongan" dalam pasukan pemungut

•   Persetujuan mengenai struktur dan aliran proses

2.  KPI KEWANGAN YANG HARUS DIAWASI

•   Hutang Harian yang belum selesai (DSO)

•   Bilangan panggilan dalam sehari

•   Nisbah Pungutan / Panggilan

•   Kos tanggungan bayaran yang belum dipungut

3.  MEWUJUDKAN BAHASA YANG SELARAS

•   Peraturan komunikasi yang tetap untuk pemungutan

•   Pencatatan perjanjian di dalam diari Kredit anda

•   Rintangan yang dihadapi untuk pemungutan yang jauh

4.  MEWUJUDKAN SISTEM PEMUNGUTAN HUTANG ANDA

•   Bersedia untuk panggilan yang harus dibuat besok

•   Menetapkan sasaran pemungutan

•   Merancang cara perbualan untuk pemungutan

5.  PERANAN PEMUNGUT UNTUK MENGESAN DAN MENINDAS TAKTIK 
     BERLENGAH

•   Penggunaan ketegasan sambil menekan tanpa berkasar (biadap)

•   Tanggungjawab utama sebagai seorang pemungut hutang

•   Prihatin terhadap kata kekunci yang digunakan oleh penghutang dan
     membincangkannya di mesyuarat ahli-ahli pemungut

•   Memahami punca perlengahan (kelambatan) yang benar

6.  KECEKAPAN BERKOMUNIKASI UNTUK PEMUNGUTAN YANG EFEKTIF

•   Ciri-ciri perbualan vokal dan lisan
     *  Pertuturan yang positif untuk penghasilan yang positif
     *  Nada dan keyakinan
     *  Had keramahan dengan penghutang / pelanggan

•   Perbezaan berkomunikasi secara tegas (asertif) dan agresif

7.  MEMAHAMI PENGHUTANG (PELANGGAN) YANG CUAI DAN LALAI

•   Faktor-faktor utama yang menyebabkan kecuaian penghutang

•   5 keadaan emosi yang lazimnya menyebabkan kecuaian penghutang

8.  PENAFSIRAN, MAKLUM BALAS DAN SOAL JAWAB

Top


PRACTICAL BUSINESS WRITING                      B184
FOR TODAY'S EXECUTIVES 

Date:  30 & 31 January 2013

Venue:  MELIΓ Hotel, Kuala Lumpur

Course Objectives:

      The primary objective of this program is to be able to write clearly, precisely and concisely the intended message to the receiver.  In addition, the program will highlight the importance of:

  • Identifying personality traits

  • Writing styles

  • Pitfalls of business writing

  • Writing persuasively

  • Do's and Don'ts in writing

 

Course Content:

WHY COMMUNICATE IN WRITING ?

•   The importance of the written word

•   Trends in modern global communication - Email, etc...

THE BASICS OF WRITING - LETTERS

•   Simplicity of language

•   Choice of writing style

•   Style to suit targeted audience

•   Importance of formatting / layout

•   Starting and closing the letter

THE BASICS OF WRITING - MEMOS

•   Types/varieties of memos

•   When to choose memo ?

•   Choice of language / words

•   Targeted audience: superior or subordinate

•   Starting and closing memo

GRAMMATICAL ERRORS TO AVOID
THE BASICS OF WRITING - COMPONENTS OF LETTERS/MEMOS

•   Sentence structure

•   Order of information

•   Paragraph Structure

•   Rhythm, tone and style

•   Common errors to avoid

•   Importance of editing your writing

EMAIL DO'S AND DON'TS
TYPES OF BUSINESS LETTERS

•   Cover letters

•   Letters of inquiry

•   Letter of recommendation

•   Letters of exchange

•   Letters of understanding

•   Reminders

•   Complaints

•   Follow up letters

•   Letter of apology

•   Rejection letter

•   Congratulatory letter

•   Bereavement letter

FURTHER TYPES OF MEMOS

•   Reminders

•   Approval / rejection

•   Considering application for...

•   Memo to recommend promotion / increment / bonus

•   Memo of recommendation to appoint / discipline, etc

•   Memo on accident

REPORT WRITING

•   Short and long reports

•   When to decide whether a report is short / long

•   Types if short report

•   Progress reports

•   Periodic reports

•   Incident reports

•   Justification reports

MINUTES WRITING

•   Types of meetings

•   Taking minutes at meetings

•   What is to be recorded?

•   Writing in reported speech

•   Format for writing minutes

•   Checking accuracy of minutes

•   Follow up action on minutes of meeting

Top


ADVANCED EXCEL TECHNIQUES
FOR MANAGEMENT
                                       B183

Date:  30 & 31 January 2013

Venue:  MELIΓ Hotel, Kuala Lumpur

Gain practical knowledge on how to:

*     Use hidden short-cuts to dramatically reduce the time spend on spreadsheets

*     Format your worksheet quickly and accurately

*     Get practical solutions to your business problems through superior spreadsheet design

*    Upgrade your spreadsheet skills with advanced data management techniques

*     Consolidate worksheets from different sources into one workbook

*     Develop efficient techniques for using pivot tables and charts

*     Automate your spreadsheets with simple macros

*     Adopt logical methods of solving complex problems

*     Sharpen your ability to accurately forecast outcomes from various scenarios

 

Course Contents:

1.  ADVANCE FORMATTING AND VALIDATING RANGE

•   Learn various tools and techniques in formatting and validating a range of values

•   Learn to apply Conditional Formatting

 
2.  LOGICAL FUNCTIONS

•   Applying the IF statement

•   Applying the Nested IF statement

 
3.  LOOKUP FUNCTION

•   Applying VLOOKUP

 
4.  FINANCIAL FUNCTIONS

•   Learn to apply the NPV and IRR functions for project appraisal

•   Application of PMT Function for loan calculation

 
5.  TEXT FUNCTIONS

•   Learn to use CONCATENATE, REPLACE, TRIM, EXACT, and UPPER
    Functions

 
6.  CREATING PIVOT TABLE AND ANALYZING DATA

•   Creating Pivot Table

•   Updating Pivot Table

•   Modifying Calculated Field in Pivot Table

•   Creating Chart From Pivot Table

7.  AUTOMATING ROUTINE TASKS WITH MACROS

•   Understanding Macros

•   Recording Macros

•   Applying Macros

8.  STATISTICAL FUNCTIONS

•   Learn functions for Forecasting and Comparison (eg. Sales figures....)

9.  OTHER EXCEL FUNCTIONS

•   Learn to Rank variables

•   Learn the use of SUMPRODUCT Function

•   Applying Tables

Top



PENGURUSAN FAIL & REKOD                                    B187
DAN AMALAN 5S            

Date: 25 & 26 February 2013

Venue: MELIΓ Hotel, Kuala Lumpur

Pendahuluan

Daripada pengalaman anda jelas bahawa jika anda bertanggungjawab untuk menyusun atur, memfail atau mengambil kembali rekod-rekod dan informasi, ia merupakan tugasan yang lebih mencabar dan bukannya sekadar pengaturan ABC saja bukan? Untuk mengukuhkan system fail anda menurut kehendak pengunaan anda dan organisasi, anda wajib mempunyai pengetahuan asas yang kukuh dan idea-idea serta penyelesaian yang akan menyempurnakan kehendak dan cabaran-cabaran unik organisasi anda.

Hadiri kursus ini dan anda akan mempelajari teknik-teknik dan skil yang akan membuat kerja-kerja memfail dan pengurusan rekod sebagai suatu sistem yang amat produktif dan berfungsi lebih bagus, cepat, efisen dan tepat sekali!

 

Objektif Kursus

*     Memahami prinsip-prinsip, teknik-teknik moden dalam pengurusan fail/rekod

*     Melaksanakan sistem dan pengkelasan fail secara teratur dan bersistematik

*     Memahami prinsip-prinsip asas prosidur pengurusan fail

*     Memahami prinsip-prinsip asas prosidur pengurusan fail

*     Memahami falsafah dan kekuatan 5S

 

Siapa Harus Hadir

Peserta terdiri daripada Pegawai, Penyelia dan kakitangan yang terlibat secara langsung dengan pengurusan fail/rekod.

 

Kandungan:

1.  Kepentingan Tugas & Tujuan Pengurusan Pejabat
2.  Teori dan Amalan dalam Pengurusan Rekod
3.  Pengurusan Fail & Proses Pengambilan Semula Fail
4.  Kawalan Keselamatan Fail dan Rekod
5.  Rekod Penting dan Penyimpanan Rekod
6.  Rekod-rekod Lain - E-mel, Disk & DVD, Desktop Komputer Anda
7.  Memahami Falsafah dan Kekuatan Prinsip 5S
8.  Penilaian Praktikal di Tempat Kerja

Top


Top


PENTADBIR LATIHAN YANG EFEKTIF     B191

Date:  25 & 26 March 2013

Venue:  Hotel Royal, Kuala Lumpur

Key Benefits & Highlights:

*      Memahami hubungkait latihan & pembangunan kakitangan dengan keperluan
        perniagaan dan aplikasi proses kitaran latihan ( training cycle) untuk mencapai
        matlamat ini

*      Menentukan peranan dan tanggungjawab fungsi jabatan latihan dan ciri-ciri
        utama pentadbir latihan

*      Mengurus kos latihan, belanjawan dan pulangan pelaburan

*      Mengatur dan mengendalikan program latihan bersesuaian dengan polisi
        dan pelan latihan

*      Mengatasi masalah-masalah biasa dan menentukan sumber dan sokongan
        sentiasa ada sewaktu latihan di jalankan

*      Pengawasan dan persiapan sebelum,sewaktu dan selepas acara

*      Menyimpan rekod dan data sejarah latihan kakitangan dan inventori kemahiran
        kakitangan

*      Menyediakan sokongan kepada proses penilaian dan mengumpul idea-idea
        utama dan pembelajaran

*      Mendalami ilmu dan megukuhkan keyakinan diri dalam peranan anda supaya
        sentiasa bersikap profesional dalam mengendalikan semua acara

 

Kandungan Kursus:

 

Memahami Kerangka (Framework) Latihan

·  Prinsip, polisi dan panduan Latihan Organisasi anda

·  Pelan Latihan

 

Menentukan Peranan Pentadbir Latihan

·  Peranan dan tanggungjawab

·  Kualiti dan ciri-ciri

 

Mengurus Proses Belanjawan

·  Anggaran perbelanjaan bagi acara-acara

·  Proses kelulusan

 

Mengurus Proses Jemputan

·  Mengurus masa dan jadual

·  Mengurus senarai jemputan

·  Proses komunikasi

 

Memilih Lokasi/Tempat Latihan

·  Proses pemilihan

·  Menepati kehendak acara

 

Mengurus Keperluan Pengangkutan Dan Penginapan

·  Pengurusan logistik

·  Mengendalikan keperluan istimewa

 

Komunikasi Bersama Pelatih/Fasilitator/Penceramah

·   Keperluan pelatih/fasilitator/penceramah

·   Khidmat sokongan sewaktu latihan

 

Mengurus Sumber Teknikal

·   Keupayaan mendapatkan sumber

·   Ujian teknikal dan kesediaan alat-alat bantuan mengajar

 

Menentukan Khidmat Sokongan Dan Bahan- Bahan Penting

·  Bahan keperluan kursus / Fail Kursus/ Khidmat sokongan

·  Kendalian penilaian (assessment and evaluation)

 

Mengurus Data Dan Rekod

·  Penyimpanan rekod

·  Data yang tepat dan sahih; sejarah latihan

·  Menyelengarakan inventori kebolehan dan kompetensi

·  Sokongan proses lapuran

 Top


effective DEBT collection              B192
STRATEGIES &
TECHNIQUES

Date:  27 & 28 March 2013

Venue:  Hotel Royal, Kuala Lumpur

Key Course Objectives & Benefits:

  Upon completion of this module attendees will be able to:

*   Understand the role and importance of debt collection and its impact on cash flows

*   Be able to employ different ways and methods for effective debt collection especially over the phone, through reminder letters, etc.

*   Participate in practical workshops that will help develop specific skills like negotiating for settlement, site visits, etc...

*   Understand debtor mindset and discuss methods of dealing with it to improve collection

 

Course Contents:

1.  ORGANIZATION OF YOUR COLLECTION DEPARTMENT

•   Understanding our Collection challenges

•   What are our working hours

•   Backup officer system in Collection teams

•   Agreement on structure and process flows

2.  FINANCIAL KPIs YOU SHOULD KEEP TRACK OF

•   Days Sales Outstanding (DSO)

•   Calls Per Day

•   Collection / Call Ratio

•   Finance Costs of having receivables

3.  CREATING A STANDARD SERVICE LANGUAGE

•   Communication ground rules in Collection

•   Recording promises in your Credit diary

•   Additional challenges of remote communication

4.  SYSTEMIZE YOUR DEBT COLLECTION

•   Preparing today for tomorrow's calls

•   Establish collection target

•   Think through the roadmap of the conversation

5.  A COLLECTOR'S ROLE IN MATCHING DELAY TACTICS

•   How to achieve persistence and put pressure without being rude

•   Major responsibilities of a debt collector

•   Catching key words that customers use and discussing their meaning at 
     collection meetings

•   Understanding the real reason why there is delay

6.  COMMUNICATION SKILLS FOR EFFECTIVE DEBT COLLECTION

•   Vocal and verbal characteristics that set the stage for effective collections
     *  Positive voice for positive results
     *  Tone and persuasion
     *  How friendly should we get

•   Differences between assertive and aggressive communication

7.  UNDERSTANDING DELINQUENT CUSTOMERS

•   Major factors that contribute to consumer delinquency

•   Five common emotional states of delinquent customers

8.  LEGAL DEBT RECOVERY PROCEDURES

•   Introduction to Legal Debt Recovery and its Effectiveness

9.  REVIEW, FEEDBACK AND QUESTION & ANSWER

 Top


PERKHIDMATAN PELANGGAN
BERKUALITI & CEMERLANG
                                           B194

Date:  8 & 9 April 2013

Venue:  Hotel Royal,  Kuala Lumpur

Objektif Kursus:

Di akhir kursus, peserta akan dapat:

  • Memahami konsep, matlamat dan definisi perkhidmatan pelanggan

  • Melaksanakan Pengukuran Kepuasan Pelanggan dengan integrasi kaedah
    Pengurusan Khidmat Pelanggan (CMS) dan Pemasaran

  • Mengenal pasti keperluan pelanggan masakini serta membantu mencapai pelanggan mencapai kepuasan

  • Mengetahui teknik komunikasi secara berkesan dengan pelanggan

  • Membentuk sikap positif dan motivasi serta sikap kerjasama petugas pelanggan

  • Mempelajari perhubungan sesama manusia yang positif

  • Mengamalkan cara-cara perhubungan telefon yang berkualiti

  • Mendalami bagaimana mengendalikan rungutan pelanggan
     

Kandungan Kursus:

PERKHIDMATAN PELANGGAN BERKUALITI

•   Definisi Perkhidmatan, Pelanggan, Kualiti, Produktiviti

•   Definisi Perkhidmatan Pelanggan Berkualiti

•   Model Perkhidmatan Pelanggan Berkualiti

•   Kepentingan Perkhidmatan Pelanggan Berkualiti

Activiti1:  "Skala Potensi Perhubungan Pelanggan"

PERKHIDMATAN KAUNTER

•   Definisi Perkhidmatan Kaunter

•   Jenis Perkhidmatan Kaunter

•   Konsep Perkhidmatan Kaunter

•   Bahagian Hadapan Perkhidmatan Kaunter

•   Khidmat Berkualiti di Kaunter

•   Bahagian Belakang Kaunter

MENGENALPASTI KEPERLUAN PELANGGAN

•   Mengapa Pelanggan Penting Kepada Organisasi

•   Faktor-Faktor Pelanggan Beralih ke Organisasi Lain

•   Empat (4) Keperluan Asas Pelanggan

Activiti 2:  "Masalah-masalah Perkhidmatan Pelanggan Berkualiti"

MENGUKUR TAHAP KEPUASAN PELANGGAN

•   Definisi Kepuasan pelanggan

•   Kesan Perkhidmatan dan Produk tidak berkualiti

•   Perhubungan kualiti dan Kepuasan Pelanggan

•   Membangunkan sistem pengurusan pelanggan

PEMBENTUKAN SIKAP POSITIF DAN IMEJ PETUGAS PELANGGAN

•   Apakah Kualiti Individu

Activiti 3:  "Menentukan Tahap Kualiti Individu"

•   Bagaimana Meningkatkan Kualiti Individu

•   Memahami Penghargaan Diri

•   Definisi: Imej

•   Mengapa Perlu Menjaga Imej

•   5 Aspek Imej

•   Ciri - ciri Sikap Professional

Activiti 4:  "Menilai Penghargaan Diri"

PERHUBUNGAN SESAMA MANUSIA YANG POSITIF

•  Asas Perhubungan

•   Halangan

•  Ciri-ciri Positif

TEKNIK BERKOMUNIKASI YANG BERKESAN

•  Langkah / Proces Komunikasi

•   Halangan Komunikasi

•   Asas Komunikasi Berkesan

•   Halangan BerKomunikasi Berpunca dari Manusia

•   Asas Komunikasi Mesra dan Bersopan

•   Kesan Komunikasi Dalam Organisasi

Activiti 5:  "Segi Empat Sama Berpecah"

KEPENTINGAN PERKHIDMATAN LAYANAN TELEFON DI ORGANISASI
BAGAIMANA MENGENDALIKAN RUNGUTAN PELANGGAN

Activiti 6:  "Teknik Pengendalian Aduan Pelanggan"

Top


FINANCIAL DECISION MAKING FOR NON-FINANCIAL MANAGERS            B195

Date:  11 & 12  April 2013

Venue:  Hotel Royal, Kuala Lumpur

Course Objectives

     Upon completion of the program, participants will understand (and be able to apply) the following:

  • What are Financial Statements and their usefulness

  • Where does the information for financial statements come from

  • The link between financial data & financial intelligence

  • The financial perspective and implications on the organisation's operations

  • How financial data is related to performance measurements

  • The difference between Budgets and Budgeting

  • How to use Financial information in business decision making

 

Course Outline:

1.  THE DIFFERENCE BETWEEN ACCOUNTING AND FINANCE
2.  VARIOUS PERSPECTIVES IN DECISIONS MAKING: DISCUSSION
3.  ACCOUNTING FUNDAMENTALS

•   The Accounting Equation

•   Accounting Principles and Concepts

•   Types of Accounts

•   The Accounting Cycle

4.  VARIOUS LEVELS OF PROFITS
5.  TYPES OF RATIO & THEIR USE

•   Liquidity Ratios

•   Profitability Ratios

•   Activity Ratios

6.  WORKING CAPITAL MANAGEMENT:
     CASH FLOW, DEBTORS & STOCKS

•   Reading and understanding cash flow statements

•   Difference between profits and cash flows

•   Keeping track of debtors and creditors

•   Managing of Stocks

•   Using cash flows to make business decisions

7.  BUDGET vs BUDGETING ESSENTIALS

•   Purpose

•   Methods to project

•   Factors that motivate

8.  BREAK EVEN ANALYSIS

•   Case study on how to be profitable

9.  TOOLS IN EXCEL SHEETS FOR
     DECISION MAKING / PROJECT APPRAISAL

•   Breakeven Analysis

•   Return on Capital Employed (ROCE) calculations

•   Discounted Cash Flow Techniques - Time Value for Money in
     NPV and PV calculations

•   What is an Internal rate of return (IRR) and ways to calculate

•   Payback vs Bailout example

•   Budgets: Bottom up, Top Down, Creating flexible budgets

•   Calculating Margin and Mark-up

•   Fixed vs Direct Expenses

•   Analysing Ratios

•   What is Internal Biling

•   Sensitivity Analysis

10. DISCUSSION:
      RELATING TO PARTICIPANT'S CURRENT RESPONSIBILITY
      ON FINANCIAL DATA.
Including: Practical Examples using EXCEL

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COST REDUCTION STRATEGIES USING THE EXCEL TOOLKIT           B197

Date:  22 & 23 April 2013

Venue:  Hotel Royal, Kuala Lumpur

Course Objectives

     The program objective is to enable participants to be able to manage key aspects of their costs in a more informed and structured manner with Excel's powerful financial analysis tools. The focus of the whole program will be on practicalities. During this participative two-day event we will examine a wide range of practical cost management issues - enabling attendees to return to their organisations and make a positive impact on their bottom line.

 

Course Outline:

1.  IMPLICATION OF COST REDUCTION

•   The need to reduce cost

•   Factors contributing to Cost Reduction

2.  CREATING INFORMATIONAL TABLES

•   One and Two input tables for evaluating various factors in reducing costs

•   Monitoring performance functions via tables

•   Monitoring impact of key variables via tables

3.  PERFORMANCE MEASUREMENT

•   Financial vs. Non-Financial Measures

•   Cost Drivers

•   Key Performance Indicators (KPI)

4.  ENGINEERING METHODOLOGIES & ANALYSIS USING EXCEL

•   Using lookup, logical and database functions to create 'smart'
     engineering scientific worksheets

•   Using Conditional Formatting and Data Validation features in Excel to
     create interactive applications

•   Protecting worksheets and workbooks

5.  LEAN SIX SIGMA DEFECTS MANAGEMENT

•   Understanding Six Sigma

•   Approach to Six Sigma

•   The Six Sigma DMAIC Model

•   Key benefits of the DMIC Models

•   DMAIC tools in MS Excel

•   Using Excel to Define, Measure, Analyze

6.  ADVANCED EXCEL FUNCTIONALITIES

•   Applying various Functions and Formulas

•   Using Pivot Table

•   Application of Macro Keystrokes

•   Using The Excel Solver

7.  COST RISK ANALYSIS

•   Cost Estimating Process

•   Cost Estimating Methods

•   Cost Models based on historical data

8.  CHARTS FOR DEFECTS ANALYSIS

•   Various cost related charts in Excel

•   Analyzing the Charts / Graphs for smart financial decisions

•   Application of Statistical Analysis

9.  MEASURING MANUFACTURING PROFITABILITY WITH
     MS EXCEL TOOLS

•   Effects of the Defects on overall Manufacturing Cost on P&L Statement

•   Analyzing the P&L to identify the impact of higher Manufacturing Defects

•   Performing further analysis using Advanced Excel functionalities

•   Making financial decision by reading the P&L

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HUMAN RESOURCE MANAGEMENT SKILLS
FOR NON-HR MANAGERS
                                                 B198

Date:  25 & 26 April 2013

Venue: Hotel Royal, Kuala Lumpur

Course Objectives:

      Apart from emphasizing the role of line management in managing people at work participants will be able to:

*   Professionally deal with personal issues that affect your subordinates

*   Understand the legal aspects of a Contract of Employment

*   Discipline without punishment

*   Enhance productivity through rewards

*   Define when and how to fairly and legally dismiss or terminate an employee

 

Course Contents:

INTRODUCTION

•   Challenges in the work environment

•   Role of Line Management in managing people at work

•  Understanding and recognising management/employee rights

•   Link between line management and the human resource department

EMPLOYEE CONTRACTS

•   Understanding and interpreting the Contract of Employment

•   Role of Line Management in managing people at work

•   Legal responsibilities of Employers and Line Management

RECRUITMENT AND SELECTION

•   Practical aspects of interviewing

•   Decision to select

COMPENSATION AND BENEFITS

•   Compensation management: Rewarding and retaining employees

•   Compensation and productivity/performance

APPRAISING PERFORMANCE

•   The importance of performance appraisal

•   Methodology of performance appraisal

INTERFACING WITH THE HR DEPARTMENT

•   Consultation

•   Communication & feedback

PROBLEMATIC EMPLOYEES

•   Managing the problem employee

•   Managing Absenteeism

•   Managing problems of non-performance

HANDLING GRIEVANCES AT WORK

•   Dealing with Employee Grievances

•   Counselling the aggrieved employee

TAKING DISCIPLINARY ACTION

•   Discipline as a management function

•   Major and minor misconduct

•   When, Why and How to take disciplinary action

•   Drafting warning letters

HANDLING SEXUAL HARASSMENT ISSUES AT THE WORKPLACE

•   Defining sexual harassment

•   Prevention and counselling

DISMISSAL AND TERMINATION

•   Inflating dismissal action

•   Avoiding allegation of constructive dismissal

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Understanding, Drafting & Implementing        B200
SERVICE LEVEL AGREEMENTS

Date:  8 & 9 May 2013

Venue:  Hotel Istana, Kuala Lumpur

Key Benefits & Highlights:

*      The strategic value of Service Level Agreements (SLAs)

*      The important aspects of contract negotiations

*      How to manage and implement an SLA

*      Key Performance Indicators (KPIs) in service measurement

*      SLA formats and different types of agreements

*      Designing an SLA format for use in your organisation

*      How to ensure vendors supply services that exactly match your needs

*      Key Legal Terms & Clauses when drafting an SLA

 

Course Contents:

 

1.   INTRODUCTION

·  What is a contract?

·  When is it binding?

 

2.   DIFFERENT TYPES OF AGREEMENTS USED
IN THE COMPUTER INDUSTRY

·  Hardware Agreements

·  Software Agreements

·  Maintenance Agreements

·  Service Levels Agreements

·  Distributor Agreements

·  Marketing Agreements

·  Outsourcing Agreements

·  Partnership Agreements

·  Tenancy Agreements

·  Joint Venture Agreements

·  Memorandum of Understanding

·  Deed of Assignment

·  Power of Attorney

 

3.   DIFFERENCE BETWEEN AGREEMENTS AND LETTERS
AND COMPANY RESOLUTIONS

·  Letter of undertaking

·  Letter of demand

·  Resolutions

 

4.   SERVICE LEVEL AGREEMENTS -
      A BINDING CONTRACT OF AGREEMENT?

·  What SLA is and is not & the difference between SLA and contract?

·  SLA - Always a right solutions? How is SLA related to other corporate areas?

·  Why your core competencies and SLAs are interdependent – a vicious cycle?

·  Can your SLA shape the company’s bottom line? Should it?

·  How SLA works well for everyone – the management, workforce & the customers?

 

5.   CRAFTING A PRECISE, EFFECTIVE,
PROACTIVE & RESULT-DRIVEN SLA

·  Defining Service Level – realistic expectation of service

·  Negotiating with your suppliers – things you should consider

·  Rewarding when service levels are met /exceeded

·  Imposing penalties when service level is not met

·  Service review meetings with suppliers – how should you have them

 

6.   THE BIG STEP - ENFORCING THE SLA

·  Checklist – Is your current SLA effective – why and why not?

·  Poor service could transpire inevitably – can you change it

·  Key Performance Indicators (KPIs) & Service Level Indicators - crucial tools to keep SLA alive!

·  How often should you review your SLA?

 

7.   MANAGING SERVICE LEVEL AGREEMENT

·   Key measurements and activity based SLAs

·   Service Quality monitoring and reporting

·   Review & resolving service issues professionally

 

8.   Implementing Systems to manage SLA

·   What does a contract management system do for SLAs?

·   Beginning with business needs

·   Justification for having a contract management system

·   The challenges of implementation and the benefits of change

 

9.   CONSTRUCTING, DELIVERING & MEASURING SLA IN  IT

·  The significant of SLA in IT

·  The importance of Constructing a Realistic SLA in the delivery of Service in IT

·  The significance of implementing measuring mechanisms in the delivery of SLA

·  Case studies of SLA in IT which have worked well and those that have not

 

10. DISPUTES RESOLUTION, TERMINATION & EXIT STRATEGIES

·  Applicable dispute resolution mechanisms

·  Activating and managing the dispute resolution process

·  Terminating the agreement and its consequences

·  Understanding the consequences of failing to plan your exit

·  The elements of an effective exit strategy

 

11. DRAFTING AN SLA

The main sections (and suggested clauses):

1.0  INTRODUCTION

1.1  Purpose & Objective

1.2  Parties to the Agreement

1.3  Commencement Date

1.4  Duration of the Agreement

1.5  Non Exclusive Clause

1.6  Definitions

·  Security

 

2.0  SCOPE OF WORKS

2.1  Standard services

2.2  Non standard services

2.3  Service availability

2.4  Period of service Delivery

2.5  Changes to service

2.6  Client delays

 

3.0  PERFORMANCE TRACKING & REPORTING

3.1  Key personnel changes

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FINANCIAL ANALYSIS & MODELING        B201 USING EXCEL 2010

Date:  13 & 14 May 2013

Venue:  Melia Hotel, Kuala Lumpur

This EXCEL Masterclass will enable you to:

  • Understand the concepts of Excel model design & formatting

  • Apply Scenarios and Forecasting techniques to predict and chart trends

  • Apply analytical techniques for financial & project budgeting, variance analysis
    and performance analysis, to increase the accuracy of your strategic planning

  • Use Excel to quantify and measure Risk

  • Implement techniques for appraising capital investments such as Discounted Cash Flow (DCF) valuations, Net Present Value (NPV) and Internal Rateof Return (IRR)

  • Review the impact of altering key drivers through sensitivity analysis calculations

  • Acquire hands-on knowledge of sophisticated statistical and mathematical tools for resource planning, customer service analysis and a myriad of other management functions.

 

Course Outline:

1.  DECISION SUPPORT PROCESS

•   Analyzing various types of data available

•   Gathering Data

•   Modeling Data

•   Interpreting Data

•   Sampling Data

•   Storing and Retrieving Data in Excel

2.  ASPECTS OF MODELING

•   Identifying relationships graphically

•   Correlation

•   Fitting a "best-fit" curve in Excel

3.  PIECEWISE MODELING

•   Locating 'breakpoints' in data

•   Calculating CUSUM (Cumulative Summation)

•   Identifying trends, cycles and noise

•   Application of CUSUMs

•   Linear and non-linear models

•   Regression analysis

4.  PREDICTION AND ESTIMATION

•   Calculating future values based on past and historic values

5.  CORPORATE FINANCIAL ANALYSIS

•   Comparable company analysis

•   Liquidity of a company

•   Asset management and activity

•   Assessing profitability management

•   Market and valuation

6.  WORKING WITH EXCEL FUNCTIONS

•   Looking up specific values from a database or table

•   Applying the various COUNT functions

•   Performing specific analysis of data with SUMIF, AVERAGEIF, & COUNTIF

7.  APPLICATION OF EXCEL'S FINANCIAL FUNCTIONS

•   Understanding Time Value of Money

•   Future Value (FV), Present Value (PV) and Net Present Value (NPV)

•   Internal Rate of Return (IRR) and Multiple Internal Rate of Return (MIRR)

•   Using XNPV and XIRR

•   Loan calculations based on principal amount and interest rates

•   Cumulative principal and interest payments

8.  APPLICATION OF EXCEL'S ADVANCED FEATURES

•   Performing a sensitivity 'what-if' analysis using Goal Seek in Excel

•   Creating a one-input and two-input Data Tables for financial analysis

•   Consolidating data from multiple sheets and performing
     calculations automatically

•   Creating a drip-down list option within a single cell

9.  CASE STUDY USING EXCEL

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CORPORATE COMPLIANCE WITH             B202 LABOUR LAWS OF MALAYSIA

Date:  15 & 16 May 2013

Venue:  Hotel Istana, Kuala Lumpur

Key Take-aways:

Get valuable advice, directly from a practising Industrial Lawyer, on how to comply with important Labour Laws and Procedures, Including

  • Latest Amendments, the new Acts and current Court decisions

  • Designing & Implementing your Company's HR Policies

  • Making, varying and terminating employment contracts

  • Ensuring compliance with employment contracts by employer & employees

  • Remedies available to Employers against indiscipline by employees

  • Legal ramifications of restructuring and change of business ownership

  • Protection against industrial action accorded to Employers under the Law

  • Working within the law to avoid litigation, and more...

 

Program Coverage:

1.  NEED FOR LABOUR LAW COMPLIANCE
2.  HISTORY BEHIND EMPLOYER - EMPLOYEE RELATIONS
3.  SCOPE OF LABOUR LAW COMPLIANCE

•   Statutory

•   Contractual

•   Equity

4.  CORPORATE ACCOUNTABILITY

•   Role of Company Secretary in Compliance of Labour Laws

•   Directors' / Partner's / Business owners
     Role & Responsibilities in Compliance of Labour Laws

5.  LEGISLATIONS

•   Employment Act 1955

•   Employment regulations 1957

•   Human Resources Development Act 1992

•   Industrial Relations Act

•   Trade Union Act 1959

•   Sabah Labour Ordinance

•   Sarawak Labour Ordinance

6.  REGULATIONS

•   EPF Regulations

•   SOCSO Regulations

•   Code on Industrial Harmony

•   Sexual Harassment

7.  EMPLOYERS RIGHTS WITHIN THE LAW & IMPLICATIONS
8.  RULES OF NATURAL JUSTICE
9.  COMPANY'S POLICIES

•   Leave - Annual Leave / Sick leave / No pay leave

•   Discipline / Punishment

•   Wages / Salaries / Bonus

•   Retirement / End of contract

•   Fixed employment / Contract / Part time

•   Termination of Contract / Dismissals

•   Corporate Restructuring / Re-organisation

•   Redundancy & Retrenchment

10.  LEGAL IMPLICATIONS OF CHANGE OF
      OWNERSHIP OF BUSINESS ON EMPLOYMENT

•   Transfer of ownership & vesting of Business

•   Employment contracts

•   Is the new employer bound to honor employee contracts?

•   Current position

11.  EMPLOYEE'S BREACH OF CONTRACT

•   Employer's rights / remedies

12.  EMPLOYER'S BREACH OF CONTRACT

•   How to deal / circumvent / mitigate

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PENYELENGGARAAN & OPERASI STOR      B203

Date:  20 & 21 Mei 2013

Venue:  MELIΓ  Hotel,  Kuala Lumpur

Penumpuan Kursus:

*     Tatacara penerimaan yang berkesan

*     Pengestoran barang-barang dengan tersusun

*     Sistem Lokasi yang berkesan

*     Keselamatan stor

*     Ketepatan rekod dan akauntabiliti

*     Menganalisa inventori Pengeluaran yang tepat

 

Kandungan Kursus:

PENGENALAN

•   Fungsi stor

•   Ekonomi stor

•   Matlamat stor

OPERASI STOR

•  Penerimaan dan pemeriksaan

•   Prosedur dan dokumentasi

•   Penolakan dan tuntutan

LATIHAN / KES
PENGESTORAN

•   Tujuan

•   Tatacara pengestoran

•   Sistem lokasi

•   Pergerakan barangan

PERALATAN KENDALIAN BAHAN-BAHAN (MHE)

•   Kepentingan PKB

•   Jenis PKB dan keselamatan

KUALITI

•  Maksud

•   Kualiti pergudangan

MENGANALISA INVENTORI

•   Tahap perkhidmatan

•   Analisa ABC

KAWALAN INVENTORI

•  Pentingnya inventori

•   Jenis inventori

•  Sistem kawalan stok

•   Kos-kos inventori

KESELAMATANI

•  Nilai barang

•   Pentingnya keselamatan

KETEPATAN REKOD DAN AKAUNTABILITI

•   Kepentingan rekod

•   Ketepatan rekod inventori

•   Keberkesanan ketepatan rekod

•   Sistem komputer dan sistem tradisionali

•   Fungsi-fungsi EDI

PENGELUARAN

•  Prosedur dan dokumentasi

•   Pemilihan dan bungkusan

PERKHIDMATAN PELANGAN

•  Unsur - unsur perkhidmatan

•   Tempoh perputaran

•   Tahap perkhidmatan

Rumusan

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MANAGING ABSENTEEISM &                  B204
MITIGATING COSTS
   

Date:  21 & 22 May 2013

Venue:  Melia Hotel, Kuala Lumpur

Course Objectives:

     The focus of this solutions oriented course is to equip participants with knowledge and skills to:

*     Calculate the cost impact of legal and illegal absenteeism

*     Identify what is considered as acceptable and unacceptable absenteeism

*     Analyse causes of absenteeism

*    Know the rights of employers under the Law in handling Absenteeism

*     Take appropriate remedial action, including motivating, coaching and
   counseling the absentee.

 

Course Contents:

DEFINITION OF ABSENTEEISM
COST OF UNAPPROVED ABSENTEEISM
TOTAL COST OF APPROVED AND UNAPPROVED ABSENTEEISM
COST OF UNAPPROVED ABSENTEEISM AGAINST
PRODUCTION COSTS PER UNIT
COST OF ABSENTEEISM AGAINST TOTAL LABOUR COSTS
WHAT IS ACCEPTABLE RATE OF ABSENTEEISM
TYPES OF UNAPPROVED ABSENTEEISM
ABSENTEEISM AND THE LAW
CITATIONS OF INDUSTRIAL COURT ON ABSENTEEISM
MANAGING PEOPLE AT WORK
POLICY ON ABSENTEEISM?
STRATEGY FOR REMEDIAL ACTION
ADDRESSING ORGANISATIONAL PROBLEMS
ENHANCING EMPLOYEE MORALE
PREVENTION TO UNAPPROVED ABSENTEEISM
MONITORING AND TRACKING ABSENTEEISM
POSITIVE/PROGRESSIVE DISCIPLINE VERSUS PUNITIVE PUNISHMENT
WHEN CORRECTIVE ACTION FAILS WHAT THEN?

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ADVANCED EXCEL: TIPS & TECHNIQUES
FOR MANAGEMENT
 DECISION MAKING    B206

Date:  19 & 20 June 2013

Venue:  Royale Bintang Hotel, Kuala Lumpur

Gain practical knowledge on how to:

*     Use hidden short-cuts to dramatically reduce the time spend on spreadsheets

*     Format your worksheet quickly and accurately

*     Get practical solutions to your business problems through superior spreadsheet design

*    Upgrade your spreadsheet skills with advanced data management techniques

*     Consolidate worksheets from different sources into one workbook

*     Develop efficient techniques for using pivot tables and charts

*     Adopt logical methods of solving complex problems

*     Sharpen your ability to accurately forecast outcomes from various scenarios

 

Course Contents:

1.  USEFUL TIPS, TECHNIQUES, AND FEATURES OF EXCEL

•   Learn various shortcuts and techniques in formatting

•   Validate a specific range of cells

•   Applying Conditional Formatting

•   Password protect a range of cells and workbook

•   Applying Filters and Advanced Filter

•   Performing calculations using Subtotals

•   Converting text to numbers from external data file

•   Absolute Cell Referencing (appropriate use of the $ sign in formulas)

•   Understanding and applying macros for automation of tasks

•   Changing text orientation

•   Creating a watermark

 
2.  UNDERSTANDING THE USE OF LOGICAL FUNCTIONS

•   Applying the IF statement for comparison purposes

•   Applying the Nested IF statement for more than a single condition

 
3.  SEARCHING SPECIFIC VALUES USING LOOKUP FUNCTION

•   Applying VLOOKUP and HLOOKUP functions to search
    specific values from a database

•   Calculating bonuses for multi-tier payment scheme

 
4.  DECISION MAKING USING FINANCIAL FUNCTIONS

•   Performing loan calculations using Straight Line and reducing Balance approach

•   Application of NPV and IRR functions for project appraisals

•   Use of Goal Seek for 'what-if' analysis

 
5.  ANALYZING DATA USING PIVOT TABLE

•   Use of Pivot Table

•   Updating and modifying Pivot Table

•   Changing calculated fields in Pivot Table

 
6.  APPLICATION OF TEXT FUNCTIONS

•   Comparing contents of one cell with another

•   Replacing specific text with another

•   Removing unwanted spaces within a cell content

•   Combining contents of various cells

•   Finding length of text within a cell

 

7.  DATE AND TIME FUNCTIONS

•   Calculating differences of two dates and converting it to years and months

•   Working with different Time functions

 

8.  FORECASTING TECHNIQUES

•   Understanding types of charts for forecasting

•   Forecasting future values based on previous results (e.g. sales forecasting, market analysis, etc...)

 

9.  OTHER EXCEL FUNCTIONS

•   Ranking variables in descending or ascending order

•   Performing calculations based on a given condition

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Teknik & Strategi PEMUNGUTAN HUTANG Yang Berkesan                                          B208

Date:  27 & 28 June 2013

Venue:  Royale Bintang Hotel, KL

Matlamat & Faedah Kursus:

  • Memahami kepentingan pemungutan hutang dan implikasinya terhadap aliran wang tunai

  • Menggunakan pelbagai cara yang efektif untuk memudahkan pemungutan hutang, terutamanya melalui telefon, surat peringatan atau notis, dan sebagainya

  • Menyertai bengkel praktikal yang dapat mengasah kecekapan tawar-menawar untuk penyelesaian hutang dan sebagainya

  • Memahami minda penghutang dan cara-cara menanganinya untuk pemungutan yang lebih efektif.

 

Kandungan Kursus:

1.  PENTADBIRAN BAHAGIAN PEMUNGUTAN HUTANG

•   Memahami rintangan pemungutan di syarikat anda

•   Apakah waktu perniagaan anda?

•   Sistem "pegawai sokongan" dalam pasukan pemungut

•   Persetujuan mengenai struktur dan aliran proses

2.  KPI KEWANGAN YANG HARUS DIAWASI

•   Hutang Harian yang belum selesai (DSO)

•   Bilangan panggilan dalam sehari

•   Nisbah Pungutan / Panggilan

•   Kos tanggungan bayaran yang belum dipungut

3.  MEWUJUDKAN BAHASA YANG SELARAS

•   Peraturan komunikasi yang tetap untuk pemungutan

•   Pencatatan perjanjian di dalam diari Kredit anda

•   Rintangan yang dihadapi untuk pemungutan yang jauh

4.  MEWUJUDKAN SISTEM PEMUNGUTAN HUTANG ANDA

•   Bersedia untuk panggilan yang harus dibuat besok

•   Menetapkan sasaran pemungutan

•   Merancang cara perbualan untuk pemungutan

5.  PERANAN PEMUNGUT UNTUK MENGESAN DAN MENINDAS TAKTIK 
     BERLENGAH

•   Penggunaan ketegasan sambil menekan tanpa berkasar (biadap)

•   Tanggungjawab utama sebagai seorang pemungut hutang

•   Prihatin terhadap kata kekunci yang digunakan oleh penghutang dan
     membincangkannya di mesyuarat ahli-ahli pemungut

•   Memahami punca perlengahan (kelambatan) yang benar

6.  KECEKAPAN BERKOMUNIKASI UNTUK PEMUNGUTAN YANG EFEKTIF

•   Ciri-ciri perbualan vokal dan lisan
     *  Pertuturan yang positif untuk penghasilan yang positif
     *  Nada dan keyakinan
     *  Had keramahan dengan penghutang / pelanggan

•   Perbezaan berkomunikasi secara tegas (asertif) dan agresif

7.  MEMAHAMI PENGHUTANG (PELANGGAN) YANG CUAI DAN LALAI

•   Faktor-faktor utama yang menyebabkan kecuaian penghutang

•   5 keadaan emosi yang lazimnya menyebabkan kecuaian penghutang

8.  PENAFSIRAN, MAKLUM BALAS DAN SOAL JAWAB

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PENTADBIR LATIHAN YANG EFEKTIF     B209

Date:  2 & 3 Julai 2013

Venue:  Royale Bintang Hotel, Kuala Lumpur

Key Benefits & Highlights:

*      Memahami hubungkait latihan & pembangunan kakitangan dengan keperluan
        perniagaan dan aplikasi proses kitaran latihan ( training cycle) untuk mencapai
        matlamat ini

*      Menentukan peranan dan tanggungjawab fungsi jabatan latihan dan ciri-ciri
        utama pentadbir latihan

*      Mengurus kos latihan, belanjawan dan pulangan pelaburan

*      Mengatur dan mengendalikan program latihan bersesuaian dengan polisi
        dan pelan latihan

*      Mengatasi masalah-masalah biasa dan menentukan sumber dan sokongan
        sentiasa ada sewaktu latihan di jalankan

*      Pengawasan dan persiapan sebelum,sewaktu dan selepas acara

*      Menyimpan rekod dan data sejarah latihan kakitangan dan inventori kemahiran
        kakitangan

*      Menyediakan sokongan kepada proses penilaian dan mengumpul idea-idea
        utama dan pembelajaran

*      Mendalami ilmu dan megukuhkan keyakinan diri dalam peranan anda supaya
        sentiasa bersikap profesional dalam mengendalikan semua acara

 

Kandungan Kursus:

 

Memahami Kerangka (Framework) Latihan

·  Prinsip, polisi dan panduan Latihan Organisasi anda

·  Pelan Latihan

 

Menentukan Peranan Pentadbir Latihan

·  Peranan dan tanggungjawab

·  Kualiti dan ciri-ciri

 

Mengurus Proses Belanjawan

·  Anggaran perbelanjaan bagi acara-acara

·  Proses kelulusan

 

Mengurus Proses Jemputan

·  Mengurus masa dan jadual

·  Mengurus senarai jemputan

·  Proses komunikasi

 

Memilih Lokasi/Tempat Latihan

·  Proses pemilihan

·  Menepati kehendak acara

 

Mengurus Keperluan Pengangkutan Dan Penginapan

·  Pengurusan logistik

·  Mengendalikan keperluan istimewa

 

Komunikasi Bersama Pelatih/Fasilitator/Penceramah

·   Keperluan pelatih/fasilitator/penceramah

·   Khidmat sokongan sewaktu latihan

 

Mengurus Sumber Teknikal

·   Keupayaan mendapatkan sumber

·   Ujian teknikal dan kesediaan alat-alat bantuan mengajar

 

Menentukan Khidmat Sokongan Dan Bahan- Bahan Penting

·  Bahan keperluan kursus / Fail Kursus/ Khidmat sokongan

·  Kendalian penilaian (assessment and evaluation)

 

Mengurus Data Dan Rekod

·  Penyimpanan rekod

·  Data yang tepat dan sahih; sejarah latihan

·  Menyelengarakan inventori kebolehan dan kompetensi

·  Sokongan proses lapuran

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UTILIZING EXCEL IN
HUMAN RESOURCE MANAGEMENT
   B211

Date:  17 & 18 July 2013

Venue:  Melia Hotel, Kuala Lumpur

Learning Outcome

     Participants will grasp various techniques and methods on analyzing human resources data, summarizing and presenting it a report format.

Upon successful completion of this course, participants will be able to:

  • Manipulate and Analyze Human Resources data using Excel PivotTables,

  • Increase productivity through efficient data retrieval, sorting and filter,

  • Create Excel functions and formulas to help with Human Resources data, such as: Age, Service, Totals, Count, and Subtotal,

  • Create a payroll system in Excel and track data,

  • Customize Excel to fit their needs through custom Reports, Filters and PivotTables

  • Measure, analyze and report on statistical information

  • Simplify tasks to spend more time on people and less time on paper

 

Course Outline:

1.  WHY EXCEL IS THE H.R. PERSON'S BEST RESOURCE

•  Uses for Excel in a HR context

•   Key features of Excel you need to know to help organize a spreadsheet

2.  INCORPORATING AND FORMATTING HR DATA IN EXCEL

•   Importing HR data from text file into Excel and editing it

•   Using AutoFill, AutoFit and AutoComplete

•   Performing calculations using the usage of absolute and relative cell referencing
    ($ signs within formulas)

•   Validating specific data within column(s) or row(s)

•   Highlighting detailed information based on specific criteria for a range of cells

•   Creation of Headers and Footers

3.  WORKING WITH ORGANIZATION DATA

•   Formatting Lists, Numbers and Dates

•   Formatting columns of data from text file

•   The Paste Special button

•   Combining data from different columns

•   Performing calculations on Dates

•   How to filter data

•   Removing duplicate data with Advanced Filter

•   Naming ranges

4.  EXCEL FOR PERFORMANCE MANAGEMENT

•   Comparing different scenarios using logical functions

•   Looking up specific value from a database

•   Checking to see if an employee names exists in database

•   Screening employees by category

5.  EXCEL FOR COMPENSATION CHANGES

•   Creating a payroll system in Excel

•   Updating a database

•   Selecting employee name by department

6.  EXCEL FOR PERFORMANCE EVALUATION

•   Applying VLOOKUP and HLOOKUP

•   Highlighting criterias met by employees

•   Understanding Linear Regression

•   Creating Charts

•   Summarizing data with Tables

7.  EXCEL FOR MARKET ANALYSIS

•   Applying Pivot Tables to summarize large quantities of data

•   Using Goal Seek to perform a what-if analysis

•   Anticipating the number of extra employees needed for future growth

•   Understanding Statistical Functions for consolidating employee demographics

•   Tabulation of data using Frequency tables and histograms

8.  FINAL CASE STUDY USING EXCEL

•   Apply the various functions and features shown to the raw data given

 

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CREATING & ANALYZING DATABASES       B214
USING MICROSOFT EXCEL 2010

Date:  21 & 22 August 2013

Venue:  Melia Hotel, Kuala Lumpur

Key Benefits & Highlights:

*     How to create a database; sort; search, extract, manipulate data for analysis

*     All about manipulating data within a given set (database) – which is generally not covered and taught at other courses

*     To create forms to enter data into an Excel database. It is there as soon as Excel recognizes your set of data as a database

*    To use the Query Wizard and Array formulas to develop reports that have the layout that you need, when you need them

*     The techniques of interfacing with Access databases; and analysing imported data from dedicated database applications like Oracle, PeopleSoft, and SQL Server into Excel

 

Course Contents:

1. Understanding concept of a database

 

2. Application of logical functions (IF, NOT, AND, OR)

 

3. One-way and two-way data tables
   
(when to use either one)

 

4. Creating a Data Form, and moving around on the Form

 

5. Introducing array formulas

 

6. Dimensions of an array
   
(one and two dimensional arrays)

 
7. Working with array formulas
   
(learn application of array formulas with other built-in Excel functions)
 
8. Performing operations on an array
   
(some use of mathematical operators within arrays)
 

9. Understanding some Database functions

 
10. Working with Lists
      
(understand what you can do with lists)
 
11. Filtering a List
     
(application of filters and advanced filters for summarizing data)
 

12. Applying Database functions with Lists

 
13. Using external database file
      
(understand how Excel extracts data from an external file)
 
14. Performing a query
     
(use of Query Wizard)
 
15. Analyzing data with Pivot Tables
     
(another method of summarizing and presenting data)
 
16. Application of a scenario for maximizing, minimizing or best case
      events
 
17. Using the Solver Excel add-in
       (for optimization problems, i.e. maximizing profit; minimizing cost; etc)
 
18. Putting it all together (case study given)
 

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PRACTICAL BUSINESS WRITING                      B214B
FOR TODAY'S EXECUTIVES 

Date:  22 & 23 August 2013

Venue:  The Royale Bintang Hotel, Kuala Lumpur

Course Objectives:

      The primary objective of this program is to be able to write clearly, precisely and concisely the intended message to the receiver.  In addition, the program will highlight the importance of:

  • Identifying personality traits

  • Writing styles

  • Pitfalls of business writing

  • Writing persuasively

  • Do's and Don'ts in writing

 

Course Content:

WHY COMMUNICATE IN WRITING ?

•   The importance of the written word

•   Trends in modern global communication - Email, etc...

THE BASICS OF WRITING - LETTERS

•   Simplicity of language

•   Choice of writing style

•   Style to suit targeted audience

•   Importance of formatting / layout

•   Starting and closing the letter

THE BASICS OF WRITING - MEMOS

•   Types/varieties of memos

•   When to choose memo ?

•   Choice of language / words

•   Targeted audience: superior or subordinate

•   Starting and closing memo

GRAMMATICAL ERRORS TO AVOID
THE BASICS OF WRITING - COMPONENTS OF LETTERS/MEMOS

•   Sentence structure

•   Order of information

•   Paragraph Structure

•   Rhythm, tone and style

•   Common errors to avoid

•   Importance of editing your writing

EMAIL DO'S AND DON'TS
TYPES OF BUSINESS LETTERS

•   Cover letters

•   Letters of inquiry

•   Letter of recommendation

•   Letters of exchange

•   Letters of understanding

•   Reminders

•   Complaints

•   Follow up letters

•   Letter of apology

•   Rejection letter

•   Congratulatory letter

•   Bereavement letter

FURTHER TYPES OF MEMOS

•   Reminders

•   Approval / rejection

•   Considering application for...

•   Memo to recommend promotion / increment / bonus

•   Memo of recommendation to appoint / discipline, etc

•   Memo on accident

REPORT WRITING

•   Short and long reports

•   When to decide whether a report is short / long

•   Types if short report

•   Progress reports

•   Periodic reports

•   Incident reports

•   Justification reports

MINUTES WRITING

•   Types of meetings

•   Taking minutes at meetings

•   What is to be recorded?

•   Writing in reported speech

•   Format for writing minutes

•   Checking accuracy of minutes

•   Follow up action on minutes of meeting

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FIXED ASSETS & CAPITAL
EQUIPMENT
MANAGEMENT                                     B215
Establishing & Maintaining Effective Controls

Date:  2 & 3 September 2013

Venue:  Melia Hotel, Kuala Lumpur

Course Objectives:

   This course is designed to provide a comprehensive understanding of how fixed assets and capital equipment are managed, controlled, accounted for and subsequently disposed off.  In the process, participants will learn how the product life cycle costing helps decide on acquisition strategies that are relevant and help the company invest in fixed assets in the most efficient manner.

 

Course Contents:

INTRODUCTION TO FIXED ASSETS & CAPITAL EQUIPMENT

•   Definition

•   Types of Fixed Assets & Capital Equipment

•   Asset Life Cycle

•   Asset Management Principles

CLASSIFICATION & CODING

•   Classifying fixed assets and capital equipment

•   Understanding how & why coding system works

•   Asset coding - methods; manual & computerized systems

FIXED ASSETS REGISTRY

•   A need for assets registry

•   Purpose and functions of the registry

•   Input and information requirements of the registry

ASSET MANAGEMENT STRATEGY

•   Elements of Asset Management Strategy

•   Aligning Assets with Programs

ASSET ACQUISITION

•   Alternatives to asset ownership

•   Establishing Life-Cycle Costs

•   A brief on: NPV, IRR, Payback, ARR

•   Methods of Acquisition

ASSET OPERATIONS

•   Financial Accountability

•   Performance Accountability

•   Integrated Performance Report

•   Maintenance Policies

•   Operation of Assets

DISPOSAL & RETIREMENT OF ASSETS

•   Disposal decision

•   Alternatives to disposal

•   Methods of disposal

•   Assessment of Performance

TRANSFERS OF FIXED ASSETS

•   Internal, external

•   Documentation

•   Location management

•   Addressing Costs

TRACKING SYSTEMS

•   Physical tracking of assets

•   Tagging of Assets

•   Computers and manual tracking systems

PHYSICAL INVENTORY TAKING AND RECONCILIATION

•   Frequency of Stock-take

•   Addressing errors and differences

•   Reconciliation

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SEMAKAN & PENGAUDITAN
STOK YANG BERKESAN                        
      B216

Date:  9 & 10 September 2013

Venue:  MELIΓ Hotel,  Kuala Lumpur

Objektif Kursus:

Menunjuk kepada para peserta:

*     Perkara-perkara yang amat penting sebelum penyemakan stok dilakukan

*     Merancang penyemakan stok pusingan atau berkala dengan lebih tekun
  dan berkesan

*     Tatacara membuat penyemakan stok dan penyesuaian yang berkesan

*     Jenis-jenis penyemakan stok yang biasa digunakan oleh industri-industri

*     Langkah-langkah yang perlu diambil untuk mengurangkan desilapan rekod

*     Tatacara untuk menghapuskira & penilaian inventori

*     Cara-cara menyemak, menyesuai, memberifikasi dan mengaudit stok

 

Kandungan Kursus:

PENGENALAN

•   Apa itu semak stok?

•   Mengapa harus mengambil kira stok?

•   Kepentingan polisi

•   Definisi

BAGAIMANAKAH PENGENDALIAN SEMAK STOK DILAKUKAN DI DALAM SESEBUAH ORGINASASI?

•  Jenis - jenis penyemak stok
    *  Khas
    *  Berkala
    *  Pusingan
    *  Blok
    *  Statistikal

•   Prosidur dan kaedah

•   Peralatan

•   Masalah staf

•   Tekanan bahagian operasi (production)

•   Kesudahan yang boleh diharap

LATIHAN - MENGANALISA ABC -
KEPENTINGANNYA DALAM AKTIVITI PENYEMAKAN STOK
FAKTA-FAKTA KETEPATAN DAN PERKHIDMATAN PELANGGAN

•   Apakah perspektif pelanggan?

•   Adakah pelanggan anda menyakini pengurusan inventori anda?

•   Adakah keputusan penyemakan stok anda tepat dan untuk berapa lama?

PERKARA-PERKARA YANG PERLU DIPERTIMBANGKAN DENGAN TELITI

•   Motivasi dan moral staf

•   Latihan Staf

•   Kesuntukkan masa

FAKTOR KOS DALAM PENGENDALIAN STOK

•  Apakah kos-kos yang terlibat dalam penyemakan stok

•   Apakah kos-kos yang tidak diambil kira?

NILAI TAKSIRAN STROK

•   Perakaunan Stor

•   Perbezaan / Kelebihan

•   Penyelarasan

•   Penaksiran Nilai inventori - FIFO, LIFO dan sebagainya

•   Rekod-rekod stok

LATIHAN - PENYESUAIAN AKAUN DAN PENILAIAN INVENTORI
BOLEHKAH PENYEMAKAN STOK DISWASTAKAN (OUTSOURCED)?

•  Fakta - fakta yang harus dipertimbangkan

•   Sebab-sebab aktiviti ini harus diswastakan

•   Faktor kos / faedah

•   Memiliki syarikat swasta yang menepati keperluan anda

KETEPATAN REKOD - REKOD INVENTORI

•   Komitmen yang diberi oleh pengurus

•   Sistem-sistem manual dan berkomputer

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IMPROVING THE PERFORMANCE
OF UNDERPERFORMERS
                                         B217

Date:  9 & 10 September 2013

Venue:  Melia Hotel, Kuala Lumpur

Learning Focus will be on:

     Upon completion participants will be able to:

  • Design a performance improvement plan that is helpful to the employee

  • Exercise their coaching and counseling skills

  • Adopt a "Soft on people, Tough on issue" approach

  • Be objective rather than emotional in termination of employees

  • Better understand the problems and issues of the staff

  • Ensure the termination exercise is within the parameters of fair labour practice

  • Know how other organisations are doing it.

 

Course Outline:

ESTABLISHING THE MEASUREMENT OF PERFORMANCE
IDENTIFYING THE UNDERPERFORMERS
DEFINING THE ISSUE

•   Performance

•   Acceptance

•   Behaviour

•   Situational

•   Systemic

DESIGNING BEHAVIORAL COMPETENCIES
ESTABLISHING EXPECTATIONS
ESTABLISHING TIME LINES
DEVELOPING ACTION PLANS
DEVELOPING AN EVALUATION METHOD
REVIEWING THE PLAN WITH THE EMPLOYEE
COACHING
COUNSELING
UNDERSTANDING THE PRINCIPLES IN TERMINATION
FAIR LABOUR PRACTICES
SOCIAL JUSTICE
INDUSTRIAL COURT PRECEDENTS

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PENULISAN SURAT BISNIS
YANG EFEKTIF            
                                                          B218

Date:  12 & 13 September 2013

Venue:  MELIΓ Hotel, Kuala Lumpur

Pengenalan

Bukankah hebat jikalau punca hasil penulisan surat kita adalah yang diharapkan setiap kali?

Penulisan surat yang efektif merupakan sebab yang paling utama sama ada surat, memo dan lapuran itu akan diberi perhatian atau diendahkan sama sekali. Kursus yang dirumus khas ini dipenuhi dengan idea-idea yang akan mengasah skil dan kemampuan anda untuk berkomunikasi secara bertulis dengan ringkas, jelas dan meyakinkan pembaca. Anda wajib hadir kursus yang praktikal ini.

 

Objektif Kursus

*     Mempertingkatkan keupayaan peserta menguasai Bahasa Melayu
  dalam bidang penulisan surat-surat rasmi yang berkualiti

*     Memahami penggunaan tatabahasa dengan teknik dan prosedur
  yang betul

*     Memahami dan membiasakan peserta dengan asas penulisan dan
  prinsip menulis surat / memo serta format minit mesyuarat.

*     Menyesuaikan stail dan format surat / memo mengikut jenis, tujuan
  dan penerima surat / memo

*     Membantu peserta membiasakan diri mengatur strategi menulis
  surat, memo and minit mesyuarat.

 

Kandungan Kursus:

ASAS PENULISAN

•   Berbagai Penulisan Dalam Organisasi

•   Kepentingan Penulisan

•   Penulisan Yang Baik

•   Kemahidan Asas Penulisan

TUJUH (7) 'P' DALAM PENULISAN

•   Penulisan

•   Pembaca

•   Pengisian

•   Protokol

•   Persembahan

•   Perhubungan

•   Prinsip

PROSES PENULISAN

•   Langkah Awal

•   Mendapat dan Mengguna Maklumat

•   Menyelesai Masalah

•   Proses Menulis

•   Langkah Akhir

KEMAHIRAN PENULISAN SURAT RASMI DAN MEMO

•  Tujuan dan Jenis Surat / Memo

•   Prinsip dalam Surat - Menyurat / Memo

•   Format & Struktur Surat Rasmi / Memo

•   Stail Menulis Surat Rasmi / Memo

•   Ciri-ciri Surat Rasmi / Memo Berkesan

•   Kesalahan Yang Perlu Dielak

•   Strategi Menulis surat Rasmi / Memo

KEMAHIRAN MENGAMBIL & MENCATAT MINIT MESYUARAT

•  Kepentingan Minit Mesyuarat

•   Format Minit Mesyuarat

•   Penyediaan Minit Mesyuarat

 

Siapa Harus Hadir

Setiausaha, pembantu khas, kerani, eksekutif & pegawai yang terlibat dalam penyediaan surat, memo dan minit mesyuarat serta staf-staf yang bertanggungjawab dalam segala aspek berkomunikasi secara bertulis setiap hari.

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THE EFFECTIVE                                          B219 TRAINING ADMINISTRATOR

Date:  18 & 19 September 2013

Venue:  Melia Hotel, Kuala Lumpur

Introduction:

    Efficient administration is critical to the success of your training function - and ultimately your business.  This two day practical programme lead by a highly experienced practitioner will help you to develop the key knowledge and skills required to be an effective training administrator.

 

Course Contents:

UNDERSTANDING THE TRAINING FRAMEWORK

•   Your organisation's training policy & guidelines

•   Training Plan

DEFINING THE ROLE OF THE TRAINING ADMINISTRATOR

•   Roles & Responsibilities

•   Qualities & Attributes of training administrator

MANAGING THE BUDGETING PROCESS

•   Costing of events

•   Approval Process

MANAGING THE INVITATION PROCESS

•   Working with timelines

•   Managing the list of invitees

•   Scheduling

•  Communication process

DETERMINE AND SELECT TRAINING VENUE

•   Selection process

•   Conform with event requirements

MANAGING TRAVEL AND ACCOMMODATION REQUIREMENTS

•   Logistics management

•   Working with special requirements

COMMUNICATE WITH TRAINER/FACILITATOR/SPEAKERS

•  Trainer requirements

•   Essential support during the event

MANAGE TECHNICAL RESOURCES

•   Availability of resources

•   Administer assessments and relevant evaluations

MANAGE THE DATA AND RECORD KEEPING

•   Administer record keeping

•   Maintenance of accurate data and training history

•   Skills Tracking & Inventory

•   Support the reporting process

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KEPIMPINAN PERKHIDMATAN PELANGGAN                                                                              B220

Date:  23 & 24 September 2013

Venue:  MELIΓ Hotel, Kuala Lumpur

Pengenalan

Prestasi Khidmat Pelanggan dapat mengambarkan struktur dan kepimpinan sesebuah organisasi. Khidmat Pelanggan Cemerlang secara berterusan dapat diberi apabila pemimpinan sesebuah organisasi sentiasa memberi penekanan dan peringatan bahawa Khidmat Pelanggan merupakan satu elemen yang sangat penting kepada kelangsungan sesebuah perniagaan.

Tidak ada kompromi atau tolakansur kepada Standard Terbaik Khidmat Pelanggan.  Latihan serta motivasi secara berterusan, penambahbaikan secara berterusan serta mengukur pencapaian perkhidmatan perlu dijalankan pada setiap masa untuk mempastikan Perkhidmatan Pelanggan Cemerlang dapat dicapai

 

Objektif Kursus

Di akhir kursus, peserta akan dapat:

*     Memahami kaedah memimpin dan memotivasikan pekerja untuk
  perlaksanaan tugas dengan lebik dinamik dan berkesan

*     Kemahiran penurunan kuasa kepada pekerja dengan lebih sistematik
  dan yang boleh diterima

*     Kaedah memupuk kepercayaan pelanggan kepada pekerja melalui
  pemberian kuasa / authority

*     Peneraju atau penggerak transformasi dan penambahbaikan
  khidmat pelanggan

*     Mempergunakan Kaedah Khidmat Pelanggan yang telah terbukti
  kejayaannya dijadikan asas untuk memperbaiki perkhidmatan selanjutnya.

 

Kandungan Kursus:

DEFINISI KHIDMAT PELANGGAN DAN KEPIMPINAN
HUBUNGAN ANTARA KHIDMAT PELANGGAN DAN
KEMAHIRAN MEMIMPIN

•   Gaya Kepimpinan

•   Mengurus dan memimpin Perubahan

•   7 "Competencies" kepimpinan berkesan

•   5 Prinsip Utama Kepimpinan

FARDAH DAN KAEDAH PEMBERIAN KUASA / AUTHORITY

•   Punca-punca Kuasa

•   Teknik Penurunan Kuasa Berkesan

MEMBANGUNKAN KEPERCAYAAN PELANGGAN KEPADA PEKERJA

•  Pembentukan Sikap Positif Pekerja terhadap Pelanggan

•   Penilian Sikap pekerja daripada Sudut Pandangan Pelanggan

TEKNIK KOMUNIKASI BERKESAN

•   Proses Komunikasi

•   Halangan Komunikasi

•   Asas Komunikasi Berkesan

PERKHIDMATAN PELANGGAN BERKUALITI
SOKONGAN PERKHIDMATAN (Perkhidmatan Kaunter)
MEMAHAMI KEHENDAH PELANGGAN (Customer needs and wants)

•   4 keperluan Asas Pelanggan

KEMAHIRAN KEPIMPINAN DALAM MENGURUS PELANGGAN

•   Hubungan Pelanggan Kearah Partnership

•   Strategic Partnership

KAEDAH MENGURUS PELANGGAN BERMASALAH

•   Mengurus Pelanggan bermasalah

•   Menukar masalah kepada penjualan

 

Siapa Harus Hadir

Kursus ini disediakan untuk peserta terdiri daripada:

Pemimpin
Penyelia
Petugas khidmat Pelanggan, dan
Kakitangan yang berkaitan dengan pelanggan dan pengurusan Kaunter

 

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PROBLEM SOLVING AND                              B221 DECISION MAKING @ THE WORKPLACE

Date:  26 & 27 September 2013

Venue:  Melia Hotel, Kuala Lumpur

Overview:

   This Problem Solving and Decision Making program focuses on an approach designed to enable the learner to learn, assimilate and apply the different skill-sets needed to manage problems and make decisions through a structured active learning process. The program employs many interactive learning activities that build the Problem Solving and Decision Making competencies of the learner which in turn will promote practice and application in a safe learning environment and ultimately the real world.

 

Course Contents:

PROBLEM PERCEPTION AND IDENTIFICATION

•   What is a problem

•   Identifying the problem

•   Defining and understanding the Problem

•   Prioritizing the problem

PROBLEM OWNERSHIP

•   Recognizing your role in the problem

•   5 W and 1 H in Problem Solving

•   Prioritizing the problem

SOLUTION CRITERIA DEVELOPMENT

•   Setting the solution on the problem criteria

•   Dangers of not setting the solutions criteria

•   Facilitating the solutions criteria process

ALTERNATIVE SOLUTION GENERATION

•   Tools for alternative solutions generation

•   Approaches to problem solving

•   Systematic Approach to problem solving

EVALUATION AND DECISION-MAKING

•   Personality and Decision Making

•   Factors influencing the decision

•   Evaluating the alternatives

•   Making the final decision

SOLUTION IMPLEMENTATION

•   Implementing the generated solutions

•   Using the PLOC model

•   Monitoring and verification if the problem has been resolved

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DEVELOPING PURCHASING SKILLS           B222

Date:  7 & 8 Octover 2013

Venue:  Melia Hotel, Kuala Lumpur

Course Objectives:

     This program attempts to impart the skills required for practitioners and those new to Purchasing to be much more effective and relevant to current business thinking. Upon completion of this training, participants should be able to understand how:

*     Policies effect the performance of purchasing management

*     Ethics ensure the effectiveness of purchasing management

*     The purchasing process works in practical situations with theoretical
  applications

*     To select, monitor and manage vendors performance

*     To manage the purchasing function effectively & efficiently

 

Course Contents:

1.  WHAT IS PURCHASING?

•  Importance

•  Role and Objectives

•  Responsibilities

•  Ethics in Purchasing

 
2.  PURCHASING POLICIES & STRATEGIES

•   Effect of policies on purchasing

•   Purchasing strategies and business plans

•   Strategic alliance and supplier collaboration

 
3.  PURCHASING PROCESS

•   Requisition types

•   The four phases

•   Problems encountered

•   Legal aspects of purchasing

•   Review of sample contracts and agreements

 
4.  SUPPLIER SOURCING & PERFORMANCE MANAGEMENT

•   The sourcing process

•   Supplier selection

•   Supplier rating and appraisal

•   Management of supplier performance

•   Supplier development programs

 
5.  TECHNOLOGY IN PURCHASING

•   Role of computers

•   EDI, E-commerce, e-procurement, etc..

•   Software and Hardware requirements

 
6.  PURCHASING'S RESPONSIBILITY FOR QUALITY

•   Defining quality

•   Specifications and descriptions

•   Standards and specialization

•   Value engineering and value analysis

 
7.  PRICE COST ANALYSIS

•   Who determines the price

•   Negotiated price

•   Price analysis

•   Discounts

•   Elements of cost analysis

•   Understanding Product Life Cycle costing

8.  NEGOTIATIONS

•   What is it?

•   When and how to negotiate?

 
9.  BUYING THE RIGHT QUANTITY AT THE RIGHT TIME

•   Inventory costs

•   ABC analysis

•   Turnover

•   Order quantity and timing

 
10.  BEST PRACTICES IN PURCHASING

•   Suppliers as partners in business

•   Total Quality Management in Purchasing

•   Supplier performance measurement

•   Standards and Quality systems

•   JIT purchase & Safety Stock

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Successful Interviewing Techniques for Recruitment & Selection               B223

Date:  17 & 18 October 2013

Venue:  Melia Hotel, Kuala Lumpur

Introduction:

  Employment of the right personnel is an opportunity both for the organization and the interviewee. To the organization, it means gaining in human resource to build up the organization. To the interviewee, it may mean he or she is almost there, with an opportunity for a career.

  In conducting an employment interview, you are trying to get answers to three questions:

  1. Can the application do the job?

  2. Is the applicant motivated to do the job?

  3. Will the applicant fit into your work group and company?

  Everything you do regarding the interview - from preparation to closure - should help you to answer these three questions. The programme will highlight some critical issues and skills that managers must possess in order to make accurate decisions in selecting the right candidates for positions in your company. Succeed in hiring the best by applying these proven techniques!

 

Course Contents:

INTRODUCTION

•   Self-Awareness

•   Personal Success

PREPARATION FOR THE INTERVIEW

•   Understanding organization and position requirements

•   Focusing on critical competencies needed for job positions

•   Understanding the person specification

•   Evaluation of the completed application form

THE SELECTION PROCESS

•   The role of interviewing in the selection process

•   How to sell the company and be a model PR person throughout the interview

•   Techniques to improve the decision making process

•   The use of psychometric and personality testing

•   Developing interviewer’s guide

•   Reviewing job specifications

•   Examining the Resume

•   Interviewing in a panel

•   The techniques of conducting a professional interview

*   creating a proper environment, room layout, positioning, how to
     structure the panel etc.

THE ART OF INTERVIEWING

•   The process of interviewing - the questioning process

•   Self-assessment - knowledge and interviewing skills

•   Communication Skills for Recruitment

•   How your individual style effects what you say and how others answer

•   Listening, understanding silence as an effective tool of recruitment & selection

•   How to listen actively and respond accordingly

•   Short listing, and behaviour led interviewing

•   Open/closed and probing questions

•   Language - verbal & non-verbal

CONDUCTING THE INTERVIEW

•   Opening the interview

*   Setting the tone of the interview
*  
Creating a positive impression
*  
Introduce the interview
*  
Questioning format

•   Body of the interview

*   Problems which affect information gathering
     > Keeping candidate on track
     > Handling the talkative candidate
     > Handling the quiet types

•   Wrapping up the interview

*   Answering candidates’ questions
*   Scheduling time for candidates’ questions
*   Selling the job
*   Explaining next steps

•   Documenting the Interview

•   Assessing & Evaluating the Applicant

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MS OFfice 2010:
tips, tricks & shortcuts
                         B224

Date:  21 & 22 October 2013

Venue:  Melia Hotel, Kuala Lumpur

Download Brochure

Get an Expert to show you the tricks and shortcuts:

     MS Office suite contains some very powerful features and this course gives ample opportunity to explore a number of these. Here are just a few examples of the many techniques you will learn:

  • Quickly master the essentials of the #1 office application suite

  • Learn it all - Word, Excel, PowerPoint

  • Take advantage of the seamless integration among all the Office products

  • Take advantage of the Tools and Techniques that work throughout MS Office

  • Put some zing in your documents by designing layouts, fonts & graphics that will attract your reader's attention

  • Create a file from a template and you get a preformatted file. The layout work is done automatically, all you have to do is enter the text

  • Design winning Presentations with PowerPoint

  • Enter formulas to calculate your data, and take advantage of the many canned functions that Excel provides

 

Course Outline:

1.  MICROSOFT WORD

Use Word to, not only write letters, but also mail merge to personalize each letter. Don't just include title pages to your reports, but also include watermarks, aligned charts, linked tables, automatic tables of contents, indexes, footnotes and cross-references.

•   Touring the New Office 2010 Interface

•   Formatting Basic Text

•   Applying Formatting to a Paragraph

•   Creating Bulleted & Numbered Lists

•   Working with Styles

•   Making Changes to the Styles

•   Saving & Removing Formatting

•   Changing Style Sets

•   Adding Headers & Footers

•   Inserting Text and Image Watermarks

•   Formatting the Overall Document

•   Inserting External File Graphics

•   Inserting Clip Art

•   Using SmartArt

•   Inserting Tables

•   Formatting Tables

•   Creating a Cover Page with Themes

•   Creating a Table of Contents

•   Password Protect your Document

•   Applying Tabs and Indents

•   Using Mail Merge

2.  MICROSOFT POWERPOINT

Exploit all of Microsoft PowerPoint, not only to make your next slide show, but also to transform your ideas into captivating presentations complete with speaker notes, video, animation, and interactive content. Don't just change the layout of your presentation, but make your presentation unique by creating a Slide Master that sets you apart from the crowd.

•   Touring the PowerPoint Interface

•   Formatting Text

•   Duplicating Objects

•   Adding and Removing Guidelines

•   Changing the Slide Layout

•   Adding Additional Slides

•   Creating a Slide Design

•   Customizing Slides

•   Inserting Objects

•   Using SmartArt

•   Creating & Formatting Charts

•   Using WordArt Styles

•   Changing Chart Types

•   Applying Themes

•   Setting Animation Effects

•   Working with Different Views

•   Setting Up a Slide Show

•   Running a Slide Show

•   Outputting a Presentation

3.  MICROSOFT EXCEL

Employ Excel to not only enter data in a worksheet but also to import and export data into custom templates. Don't only format cells, but also customize toolbars, format ranges, filter data and extract cells from databases.

•   Touring the Excel Interface

•   Inserting, Moving & Selecting Content

•   Format Numerical Data & Reference Cells

•   Building a Table & Using AutoFill

•   Inserting & Deleting Rows & Columns with various shortcut options

•   Introducing Formulas & Functions

•   Using the Insert Function Dialog Box

•   Using Statistical Functions & the Status Bar

•   Using Auditing Commands

•   Exploring Absolute Cell Referencing (use of $ sign)

•   Naming Cell Ranges & Using Name Manager

•   Pasting Data & Using the Clipboard

•   Formatting Cells

•   Using Format Painter

•   Number Formatting

•   Using, creating and changing Cell Styles

•   Using & Creating Table Styles

•   Filtering a Table Layout

•   Understanding various aspects of Charts

•   Converting one type of chart to another

 

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effective filing, record & office management skills         B225

Date:  24 & 25 October 2013

Venue:  Melia Hotel, Kuala Lumpur

Course Overview

      A good filing system is to be able to find a record you need efficiently, fast and economically regardless of its format.  Files management is integral to record managements whereby we must make filing less difficult, quick and easy retrieval, continuity of record keeping with uniform practice, simple file categories, suitable for expansion and flexible enough to meet all users need and easy identification and purging of inactive records.

 

Course Outline:

1.  THE IMPORTANCE AND PURPOSE OF OFFICE MANAGEMENT

•   Duties involved in office administration and management

•   Role and function of the office

•   Office organisation and specialisation

•   Safety in the office

•   Office communication system (electronic and hard copy records)

2.  THEORY AND PRACTISE IN RECORDS MANAGEMENT

•   An overview of records management

•   The input, process and output component

•   Life cycle of records

•   Categories and types of records

•   Filing system: develop, implement, train users, monitor and revise the system

•   The records supervisor and filing staff duties

3.  FILING MANAGEMENT AND RETRIEVAL PROCESS

•   Filing procedures

•   Criteria of a good filing management system

•   File titles and file categories

•   Manual filing techniques

•   Control of records and file movements

4.  VITAL RECORDS AND RECORD RETENTION

•   Identification and classification of vital records

•   Protecting vital records

•   Record selection

•   Retention schedules and policy

•   Shredding documents and regulations

5.  OTHER RECORDS

•   Managing correspondence and email

•   Non-Paper Records: Tapes, disks and dvd's

6.  PRACTICAL EVALUATION AT CURRENT WORKPLACE

•   Present record management

•   Challenges and support required

•   Protocol and policies

•   Immediate changes - measurement and action plan

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EFFECTIVE SUPERVISORY AND             B226
LEADERSHIP SKILLS

Date:  28 & 29 October 2013         

Venue:  Melia Hotel, Kuala Lumpur

Learning Target:

  • Explain what the crucial skills are for Supervisor in today's environment

  • Recognize the need for continuous personal development as a supervisor

  • Recognize the importance of being a capable leader

  • Use the different leadership approaches to lead and manage according
    to the requirements of the workplace

  • Use the Drexler/Sibble model to drive performance

  • Use the coaching model to drive performance

 

Course Content:

MODULE 1 - PERSONAL EFFECTIVENESS SKILLS AS A SUPERVISOR

For this module, participants will learn how to:

•   Turn talents into strengths

•   Identify the forces pulling and pushing you

•   Setting your mindset as a supervisor

•   Managing time as a supervisor

MODULE 2 - MANAGING ESSENTIALS AS A SUPERVISOR

For this module, participants will learn about:

•   How to Apply the 4 critical skills needed to manage

•   Planning at the workplace

•   Leading with purpose

•   Organizing with a structure

•   Controlling for the right results

MODULE 3 - LEADERSHIP APPROACH AND COMMUNICATION

For this module, participants will learn how to:

•   Use different communication styles to lead

•   Recognize the impact of different communication styles

•   Use the variable leadership model for leadership approaches

•   Recognize the 6 types of leadership

MODULE 4 - PROBLEM SOLVING AND DECISION MAKING

For this module, participants will learn how to:

•   Recognize the impact of problems

•   Generate solutions and alternatives

•   Use tools to identify the problem cause

•   Use the 4 step process for decision making

MODULE 5 - BUILDING AND MANAGING TEAMS

For this module, participants will learn how to:

•   Know the phases of team development using the Drexler/Sibbet
    Team Performance Model

•   Use tools to build and strengthen team engagement

•   Manage team situations that arise at the workplace

•   Manage conflict effectively between team members

MODULE 6 - COACHING FOR PERFORMANCE

For this module, participants will learn how to:

•   Apply the Coaching for Performance model

•   Use the coaching process for effective coaching results

•   Ask good coaching questions

•   Create action outcomes between coach and coachee

•   Apply coaching techniques during practice sessions

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TEKNIK PENGURUSAN MASA           B227
YANG EFEKTIF
                                                                                 

Date:  30 & 31 October 2013

Venue:  Melia Hotel, Kuala Lumpur

OBJEKTIF KURSUS

     Di akhir kursus ini,  para peserta akan dapat:

  • Mengenalpasti faktor-faktor yang mempengaruhi
    dayasaing sesebuah organisasi

  • Mengenalpasti ciri-ciri pembaziran masa

  • Menilai semula amalan0amalan semasa

  • Mengurus masa dengan lebih cekap serta mempunyai kesedaran yang tinggi tentang pengurusan masa dan sikap positif di tempat kerja

  • Meningkatkan kecekapan pengurusan masa peribadi dan organisasi

  • Membentuk dengan jelas matlamat serta pelan tindakan
    pengurusan masa sendiri

  • Mengaplikasikan konsep dan kaedah pengurusan masa secara berkesan

  • Cara-cara bekerja berpasukan yang efektif serta mendelegasi tugasan yang sesuai untuk meningkatkan produktiviti

 

Kandungan Kursus:

MODUL 1

•   Prinsip - prinsip Pengurusan Masa

•   Rungutan / kecelaruan tentang masa

MODUL 2

•   Faktor yang mengawal masa

     -  Faktor luaran di luar kawalan

     -  Faktor Persekitaran di dalam kawalan

•   Faktor individu / diri

•   Sesi Praktikal

MODUL 3

•   Matlamat Pengurusan Masa

•   Menetapkan Keutamaan Matlamat

•   Ciri-ciri keberkesanan Matlamat

•   Matrik Pengurusan Masa

MODUL 4

•   Kaedah Pengurusan Masa (misalnya Covey)

MODUL 5

•   Teknik Pengurusan Masa (The Swiss Cheese, 80/20)

•   Panduan Log masa

•   Menyimpan Log masa

•   Sesi Latihan

MODUL 6

•   Amalan Pengurusan Masa yang boleh membawa kejayaan

MODUL 7

•   Teknik mengenal pasti pembaziran masa

•   Sesi Praktikal

MODUL 8

•   Rancangan Tindakan

•   Sesi Praktikal

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2012



 

BUSINESS LAW
FOR NON-LAWYERS                                  
B158

Date:  12 & 13 September 2012

Venue:  Hotel Istana, Kuala Lumpur

Course Objectives

*     Understand the importance of a basic knowledge of the law and the legal environment in today's world of business.

*     Appreciate awareness of the laws and rules governing the aspects of business-raising capital, marketing, and the distribution of goods and services, hiring and firing employees, and other activities.

*     Improve the quality of decisions consistent with sound legal principles.

 

Course Outline:

PART I

1. INTRODUCTION TO BUSINESS LAW

·   What is Law?

·   Law & Ethics

·   Rule of Law

·   Law, the State & the Constitution

·   Classification of Law

 

2. SOURCES OF MALAYSIAN LAW

·   Meaning of Sources

·   Main Sources

 

3. LAW OF CONTRACT

·   Elements of a Contract

·   Terms of a Contract

·   Conditions & Warranties

·   Restraint of Trade

·   Frustration, Performance & Breach

·   Remedies for breach

 

4. TYPES OF BUSINESS ENTITIES

·   Sole Proprietor

·   Partnership

·   Company

 

5. AGENCY

·   Relationship?

·   Law

·   Types of Agents

·   Duties of Principal & Agent

·   The Authority of An Agent

·   appointment & Termination of Agency

 

6. HIRE-PURCHASE

·   Applicable Laws

·   Formation of Hire-Purchase Contracts

·   Warranties & Conditions

·   Statutory Rights of Hirer/Owner

·   Insurance

·   Consumer Protection Act

·   Bankers & Financers

 
7. SALE OF GOODS

·   Applicable Laws

·   Definition of Goods

·   Sale of Goods Contract

·   Formation of Contract

·   Remedies for Breach

·   Consumer Protection Act

 
8. LAW OF NEGOTIABLE INSTRUMENTS

·   Concept

·   Negotiable Instruments

·   Bills of Exchange

 
PART II

1. COMMENCING THE BUSINESS

·   Securing a place - Business premises - Tenancy agreement

·   Renovations - Permits & Approvals

·   Signboards

·   Starting the business - Business contracts etc...

 

2. OPERATIONAL ISSUES

·   Reporting to the ROC

·   Payments / Collection

·   Taxation

 

3. INTELLECTUAL PROPERTY RIGHTS

·   Products

·   Services

 

4. FRANCHISE ACT

·   Theory

·   Application

 

5. HUMAN RESOURCES

·   Staff

·   Laws-Employment Law

·   EPF

·   Disciplinary action

·   Confidentiality - PDPA

·   Security

 

6. REGULATORY COMPLIANCE

·   General compliance

·   Specific Compliance

 

7.  DISPUTE RESOLUTION

·   Informal Resolution

·   Conciliation

·   Arbitration

·   Court Action - civil, criminal & industrial

 

8.  E-COMMERCE

·   Ecommerce in Malaysia

·   Regulatory environment and online transactions

·   Common/case law and the Internet

·   Future developments

 

9. CLOSING THE BUSINESS

·   Sole proprietor

·   Partnership

·   Company - Sdn. Bhd.

 

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LEADERSHIP & SUPERVISORY                         B163
SKILLS FOR WOMEN
                             

Date:  1 & 2 October 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Learning Objectives:

*      Understand the management skills needed to succeed
in a rapidly changing environment

*     Use delegation for effective employee development, time management and motivation

*      Articulate a clear vision of where your team is going, and about how best this can inspire and motivate the team

*     Apply different leadership styles and recommend approaches when
the team is facing specific challenges

*     Increase job satisfaction and work output through coaching

*     Identify the characteristics of a positive team environment and the elements necessary to increase the creativity or innovation within your team

 

Course Outline:

1.  A Woman's Unique Strength as a Leader: How to Develop Yours!

•   Individual expectations - Understanding how your strengths play
     into today's management style

•   Major myths about women in leadership

•   An insightful self-assessment

•   Why you can't be everyone's best pal, and other missteps
    women leaders must avoid

•   Taking risks, taking responsibility, taking action -
     and other crucial leadership lessons

2.  Winning Motivation Techniques and Other
     Must Have Leadership Tools

•   Establishing commitment - Achieving Orgranizational Goals
    & Approaches to leadership

•   Proven techniques for motivating your employees

•   The power of sincere praise to motivate, build loyalty and keep good employees
     *  The art of delegation - and why some women find it so though
     *  Key negotiation strategies for getting what you want

•   Toolbox for Goal-setting, coaching, team-building and
     other supervisory essentials

3.  Assertive Communication: Your Key to Leadership Success

•   Assertive communication: How to be direct in a tactful professional manner

•  Leadership styles - to confront employee

•   How To's for giving constructive feedback that results in improved performance,
    not anger and defensiveness

•   Uncomfortable speaking in front of others?  Power speaking skills.

•   Active listening tips that double your communication effectiveness

4.  Establishing an environment for innovation

•   Inspiring and enabling innovation

•   What stops people being innovative

•   How you can stimulate and support innovation?

5.  Building Credibility and Increasing Your Visibility to Get Ahead

•   Credibility - communicating the image of a total professional

•   Strategies for increasing your visibility, inside and outside your organization

•   Expanding your connections through the power of networking:
     How to make it work

6.  Onward and Upward: Creating a Success Roadmap

•  Looking beyond the boundaries of self-limiting perspectives to determine
    what your version of success really is

•   Be prepared! Gain the key skills top management looks for in
    women they promote

•   How a mentor can pave the way for you - don't be afraid to ask !

•   Guarding your personal time: The secret to avoiding management
     burn-out and stress overload

•   Developing your Personal Action Plan

 

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Application & Documentation of
JOB ANALYSIS, JOB DESCRIPTION            B165  & JOB SPECIFICATION
 

Date:  8 & 9 October 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Course Objectives:

   The focus of this programme is to consider the relationship between JA, JD and JS and their importance in determining certain human resource management functions, such as recruitment and selection, training and development of employees and remuneration and benefits. The programme also includes:

  •  Drafting a flow chart from start to completion of a JA exercise

  •  Various JA investigative techniques

  • Drafting a JA questionnaire

  • Undertaking a JA exercise

  • Key components in a JD

  • Drafting a JD

  • Drafting a JS

Course Contents:

JOB ANALYSIS (JA)

•   Difference between a job and a position

•   What is a JA?

•   What is a JD?

•   What is a JS?

•   Relationship between JA, JD and JS

IMPORTANCE OF JA

•   Strategic manpower planning

•   Recruitment and selection

•   Productivity and manpower training

•   Competitive remuneration and benefits package

•   Career development

CONDUCTING A JA EXERCISE

•   When to conduct a JA?

•   What information to be collected?

•   Choosing an appropriate JA methodology

•   Drafting a JA questionnaire

JA QUESTIONNAIRE (INFORMATION COVERAGE)

•   Job title and hierarchical level

•   Qualifications, training and skills

•   Level of authority

•   Jobholder's main functions/responsibilities

•   Equipment and working conditions

•   Volume and lead time required to complete work

•   Interpersonal skills

•   Problems encountered

•   Possible suggested solutions and areas of improvement

ANALYSING DATA FROM JA QUESTIONNAIRE

•   Technical job factors/overall purpose of the job

•   Motivational factor

•   External factors

WRITING A JOB DESCRIPTION

•   Job title

•   Department

•   Who the jobholder reports to

•   Who reports to the job holder?

•   Overall job purpose (job summary)

•   Duties and responsibilities

•   Nature and scope of duties

•   Factor analysis

•   Job category

•   Job grade

•   Writer of the JD (author)

PURPOSE OF JD

•   JD to establish organisational hierarchy

•   For recruitment and contractual purposes

•   Training and development

•   Determining salary adjustments and monetary rewards

JOB SPECIFICATIONS (JS)

•   Background of the individual/person

•   Work experience

•   Qualifications required

•   Skills required or to be acquired

•   Personal qualities

•   Mental and physical characteristics

•   Language abilities

•   Cultural adaptability

•   Aptitude

WRITING A JS

•   Job title

•   Job category

•   Skills factors: education level, experience required to perform job functions,
     language abilities, special training and special licenses required

•   Physical attributes

•   Mental attributes

•   Age

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Application & Documentation of
PERSONAL DATA PROTECTION PLAN 2010
 A Practical Approach Towards Compliance  B167 
 

Date:  15 & 16 October 2012

Venue:  Hotel Istana, Kuala Lumpur

Overview of the PDPA

 Personal data protection must be perceived as a basic right of the individual that deserves the full protection of the law. In a fully connected world where huge amounts of information are collected, manipulated, used and shared, this is of paramount importance and has prompted many countries including Malaysia to regulate such processing. Data Protection in Malaysia, thus far, has been piecemeal and generally self regulated.

  However, in keeping with international practice, the Government has decided to regulate the processing of personal data via the PDPA 2010. The PDPA is a compliance statue and requires enterprises to be compliant within 3 months of the coming into force of the Act. This Seminar will give participants a broad overview of the Act and how to institute a compliance programme within an organisation.

 

 

Course Contents:

DAY ONE:

•   Get to know the PDPA

•   Introduction and background to Data Protection

•   General overview of the PDPA

•   Current practice by Enterprises in Malaysia -
     Piecemeal approach to Data Protection

•   Does the PDPA stand up to International benchmarks?

•   The 7 Data Protection Principles of the PDPA - with case studies

•   Translating "Principles" into "Compliance"

•   Rights of Data Subjects - Consumers are empowered

•   Is there an increase in compliance costs?

•   Registrations of Data Users

•   Rights of Data subject

•   Data User Forum & Codes of Practice

•   The Office of the Data Commissioner

•   Data Commissioner's functions and powers -
     balancing act between enforcing compliance and not stifling business

DAY TWO:

•   Exemptions in the PDPA & Processing of PD Outside Malaysia

•   Exemptions in the PDPA - who is not covered?

•   Processing of PD outside of Malaysia -
     How to manage outsourced operations under the PDPA?

•   Offences and Penalties under the PDPA -
     Joint Liability for Companies and Management, Fees & Jail

•   Personal Data Processing before the coming of this Act

•   Registration of persons who process personal data before
    the coming of this Act

•   Compliance Audit / PD Impact Assessment (PIA)

•   What is entails & how you can get it started in your organization

 

  Discussion Group

•   Industry - specific issues (All Sectors including
     Banking, Insurance, Health, Telecoms, Education, Utilities, etc...)

•   Presentation of Discussion Groups

•   General Q & A - Do you have a specific PDP Issue?

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MaSTERING presentation techniques using
microsoft powerpoint
& excel charts
                                                                   B168

Date:  18 & 19 October 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Course Highlights & Benefits:

    

  • Save significant time in creating and managing dynamic presentations

  • Manipulate and present your data to better serve your audience

  • Master Excel's user defined custom charts and types

  • Learn to polish basic charts: axis scaling, creating a dramatic impact by adding external objects and AutoShapes in charts,

  • Collaborate with others by sharing presentations and tracking changes

  • Use intermediate and advanced techniques to enhance your charts: highlighting specific data within a chart, and tricks with stacked charts

  • Using Excel charts in other applications and discover new PowerPoint techniques that can help you achieve your objectives

  • Creating multiple charts within a single chart

  • Apply dozens of shortcuts and techniques in your everyday work and more

 

Course Outline:

1.  PRESENTING THE TOPICS

•   Create Transitions

•   Understand The Conclusion

•   Examine Visual Aids

2.  CHOICE OF TECHNIQUES

•   Choose Colors

•   Format Text

•   Use a PowerPoint Design Template

•   Balancing The Slides

•   Work with PowerPoint Guides and Placeholders

3.  WORKING WITH GRAPHICS

•   Enhance A Presentation with Pictures

•   Add Graphics To a Presentation

•   Modify A Graphic

•   Look At Drawing Objects

4.  WORKING WITH CHARTS

•   Explore Chart Types

•   Examine Char Elements

•   Create A Chart

•   Modify A Chart

5.  BUILDING THE SLIDE SHOW

•   Examine Transitions And Builds

•   Examine Chart Elements

•   Create A Chart

•   Modify A Chart

6.  WORKING WITH SOUNDS AND MOVIES

•   Introduction to Sounds and Movies

•   Incorporating sounds to slides

•   Adding Voice Narration

7.  PRESENTING THE SLIDE SHOW

•   Prepare to Present

•   Set Up a Slide Show

•   Prepare The Setting

•   Create Handouts

8.  INTRODUCTION TO EXCEL CHARTS

•   What is a Chart?

•   Significance of Charts

•   How Excel Handles Charts

•   Parts of a Chart

•   Creating Charts

•   Creating a Chart with the Chart Wizard

•   Basic Chart Modifications

9.  UNDERSTANDING CHART TYPES

•   Conveying a Message with a Chart

•   Choosing a Chart Type

•   Analyzing various types of Charts

10.  CHANGING CHART ELEMENTS

•   Selecting chart elements

•   Modifying properties by using the format dialog box

•   Modifying chart area

•   Modifying plot area

•   Working with chart titles

•   Working with legends

•   Changing chart gridlines

•   Modifying axes

11.  INCORPORATING EXCEL CHARTS WITH POWERPOINT FOR
       PRESENTATION PURPOSE
 

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Menyelesaikan masalah serta membuat keputusan
di tempat kerja
                                                           B169

Date:  18 & 19 Oktober 2012

Venue:  Sunway Putra Hotel, KL

Faedah Prestasi di Tempat Kerja

     Penyelia dan Pengurus sekalian akan memperolehi banyak faedah melalui kursus ini, seperti:

  • Dapat menyelesaikan masalah dengan lebih berkesan

  • Mempunyai keyakinan untuk menghadapi dan menangani masalah serta membuat keputusan yang munasabah

  • Dapat menghalang insiden-insiden penganalisaan masalah yang tidak betul serta dapat mengelakkan pembaziran sumber masa dan manusia

  • Mempunyai teknik-teknik penyelesaian masalah yang boleh digunakan pada masa dan situasi yang lain.

 

Kandungan Kursus:

1.  PERSEPSI DAN PENGENALPASTIAN MASALAH

•   Apa itu masalah ?

•   Mengenalpasti masalah

•   Mendefinisi dan memahami sesuatu Masalah

•   Menentukan keutamaan sesuatu masalah

2.  PEMILIKAN MASALAH

•   Mengenali peranan anda dalam sesuatu masalah

•   Kaedah "5W" dan "1H" dalam Penyelesaian Masalah

•   Pengutamaan sesuatu masalah

3.  PEMBANGUNAN KRITERIA PENYELESAIAN

•   Menetapkan penyelesaian kepada kriteria masalah

•   Bahayanya jika tidah mempunyai penetapan kriteria penyelesaian

•   Melaksanakan proses kriteria penyelesaian

4.  PENJANAAN PENYELESAIAN ALTERNATIF

•   Kaedah-kaedah penjanaan penyelesaian alternatif

•   Prinsip-prinsip penyelesaian masalah

•   Prinsip-prinsip sistematik dalam penyelesaian sesuatu masalah

5.  PENILAIAN DAN PENGAMBILAN SESUATU KEPUTUSAN

•   Personaliti dan Pengambilan Keputusan

•   Faktor-faktor yang mempengaruhi sesuatu keputusan

•   Penilaian alternatif

•   Membuat keputusan yang muktamat

6.  PELAKSANAAN PENYELESAIAN

•   Melaksanakan penyelesaian yang diperolehi

•   Menggunakan model 'PLOC'

•   Mengawasi dan mengesahkan jika sesuatu masalah itu telah dapat diatasi
     sepenuhnya

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How to
MONITOR KPIs & CONDUCT
PERFORMANCE REVIEWS
                                             B171

Date:  1 & 2 November 2012

Venue:  Melia Hotel, Kuala Lumpur

Learning Objectives:

*     Review the achievement of KPIs and monitor performance

*     Ensuring the right KPIs for your business

*     Reviewing KPIs with performance targets

*     Provide performance feedback consistently, continuously and effectively

*     Experience providing feedback and receive an assessment on your
  approach

*     Gain in-depth knowledge and confidence in conducting effective
  appraisals

 

Course Contents:

1.  INTRODUCTION - IMPORTANCE OF A PERFORMANCE
     MANAGEMENT SYSTEM IN AN ORGANIZATION

•  Alignment with Business plans

•  Driving Performance Improvement

•  Linkages with other organizational initiatives

 
2.  THE PERFORMANCE MANAGEMENT SYSTEM CYCLE

•   Stages in the cycle

•   Continuous and systematic implementation

 
3.  DEVELOPING PERFORMANCE EXPECTATIONS AND STANDARDS

•   What is a KPI?

•   Confusion over KPIs?

•   Linkage with business goals of units and individuals

•   Cascading of targets & identification of KPIs

 
4.  MONITORING PERFORMANCE PROGRESS

•   Reviewing performance

•   Availability of KPI Data

•   Review and feedback - a coaching framework for providing on-going feedback
    to your team

•   Communication in managing performance and impact

 
5.  CONDUCTING EFFECTIVE PERFORMANCE APPRAISAL DISCUSSION

•   Focusing on strengths & contributions of individuals

•   Linkage with performance of units/organization

 
6.  AVOIDING COMMON PITFALLS IN PERFORMANCE APPRAISALS
 
7.  PLANNING AND MANAGING PERFORMANCE FOR THE FUTURE

•   Connecting with the organization's performance

Top


REDUCING MANUFACTURING DEFECTS with THE APPLICATION OF
MICROSOFT EXCEL
                                                                  B175

Date:  22 & 23 November 2012

Venue:  Melia Hotel, Kuala Lumpur

Benefits of Reducing Defects and Lean Techniques in Manufacturing:

  • Productivity improvements of up to 30% annually

  • Defects reduced by 20% a year

  • Lead times reduced by more than 70%

  • On-time delivery improved to almost 100%

  • Inventory reductions of more than 75%

  * From actual case studies

 

Workshop Contents:

1.  COST REDUCTION THROUGH EFFECTIVE DEFECTS MANAGEMENT

•   What are Manufacturing Defects

•   Urgency of Cost Reduction

•   Improving productivity through Defects Management

2.  METHODOLOGIES OF DEFECTS MANAGEMENT

•   Cost Reduction by Design

•   Lean Production

•   Overhead Cost

•   Economies of Scale

•   Product Line Rationalization

•   Supply Chain Management

•   Quality Cost

•   Total Cost Management

3.  PERFORMANCE MEASUREMENT

•   Financial vs. Non-Financial Measures

•   Cost Drivers

•   Key Performance Indicators (KPI)

4.  CRITICAL PRODUCTION FACTORS THAT CONTRIBUTE TO
     PRODUCT DEFECTS

•   Quality related costs

•   Cost of reworking

•   Scrap during Production

•   Manufacturing Effectiveness

•   Bottleneck Management

•   Cycle Time Reduction

5.  MANAGING INVENTORY FOR DEFECTS REDUCTION

•   Inventory Management

•   Warehousing

•   Delivery & Shipping Cost

•   Applying Descriptive Statistics

6.  LEAN SIX SIGMA DEFECTS MANAGEMENT

•   Understanding Six Sigma

•   Approach to Six Sigma

•   The Six Sigma DMAIC Model

•   Key Benefits of the DMAIC Models

•   DMAIC tools in MS Excel

•   Using Excel to Define, Measure, Analyze, Improve and Control

7.  ADVANCED EXCEL FUNCTIONALITIES

•   Applying various Functions and Formulas

•   Using Pivot Table

•   Application of Macro Keystrokes

•   Using the Excel Solver

8.  COST RISK ANALYSIS

•   Cost Estimating Process

•   Cost Estimating Methods

•   Cost Models based on historical data

9.  CHARTS FOR DEFECTS ANALYSIS

•   Various cost related charts in Excel

•   analyzing the Charts /Graphs for smart financial decisions

•   Application of Statistical Analysis

10.  MEASURING MANUFACTURING PROFITABILITY WITH
       MS EXCEL TOOLS

•   Effects of the Defects on overall Manufacturing Cost on P&L Statement

•   Analyzing the P&L to identify the impact of higher Manufacturing Defects

•   Performing further analysis using Advanced Excel functionalities

•   Making financial decision by reading the P&L

                 Practical EXCEL exercises will follow topics

Top


MANAGING TIME &                                 B124
MULTIPLE PRIORITIES
 

Date:  23 & 24 February 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Guaranteed to Boost Results & Productivity !!!

*     Gain the skills and confidence to approach your workload more positively

*     Identify Key Result Areas and long-term goals

*     Improve your work-life balance

*     Exert greater control over targets and tasks

*     Learn new ways of dealing with heavy workloads and constant interruptions

 

Course Outline:

 

1. The Skills of Self, Time and Team Management

·   Identifying what constitutes best practice self-management in high achievers

·   Taking control by understanding and managing the reactive/proactive mix of your role

·   Managing the interaction between your time, your team’s time and your key goals Setting Individual and Team Objectives

 

2. Setting Individual and Team Objectives

·   Developing a systematic and effective approach to planning

·   Aligning the business objectives, your own objectives and those of your team

·   Prioritising the daily plan

·   Tackling important versus urgent tasks

·   Effectively handling interruptions

 

3. Efficiently Handling Paperwork and Electronic Overload

·   Managing paperwork

·   Handling incoming mail

·   Making e-mail work for you

 

4. Overcoming Procrastination

·   Why we ‘put things off’

·   How procrastination impacts your workload

·   Six practical strategies to prevent procrastination

 

5. Scheduling Your Team for the Medium and Long Term

·   Integrating your organisation’s goals with your team’s objectives

·   Defining objectives and getting your team “on board”

·   Proactively identifying and addressing obstacles to goal achievement

Exercise: “Clarifying the End Result”

·   Effectively planning and managing smaller and larger projects

·   Effectively monitoring progress and improving performance

     Exercise: “Project Planning”
 

6. Delegation strategies that work

·   When and how to delegate

·   Overcoming the problems of empowerment

·   Setting effective objectives

·   Identifying the tasks you should delegate and to whom

·   Adopting a delegation style to suit each individual team member

·   Clearly communicating objectives and priorities

 
7. Making the Most of Your Support Staff

·   Bridging the communication gap between boss and secretary

·   The problems of undervaluing and under-utilising your support systems

 
8. Managing Change and Conflicting Priorities

·   Taking a proactive approach to change

·   Managing shifting “goal posts”

 

9. Effectively Managing Meetings

·   Why do so many meetings waste time?

·   Establishing the strategic purpose of the meeting

·   Setting appropriate agendas to control meetings

·   Maintaining pace and control

·   Influencing, meeting protocol when you are not the Chairperson

 

10. Proven Strategies for Managing Pressure

·   Exploiting pressure as a positive force

·   Identifying when stress and pressure are working against you

·   Physical techniques for reducing stress

·   Reclassifying your tasks and objectives

·   Managing your working relationships by being assertive

·   Managing and mitigating the stress on your team

 

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BREAKTHROUGH TECHNIQUES IN      B101 CREATIVE THINKING
& PROBLEM SOLVING
        

Date:  19 & 20 September  2011

Venue:  The Legend Hotel, Kuala Lumpur

Key Benefits & Highlights:

*      Rediscover your own personal creativity

*      Apply the techniques of developing your thinking skills

*      Understand Left Brain & Right Brain characteristic: Whole brain thinking

*    Uncover your “mental blocks” to overcome barriers to creativity

*      Generate creative ideas.

*     Use powerful exercises for building personal and group creativity

*     Build up the ability to generate choices

*     The participants will practice solving a common problem

 

Course Contents:

CREATIVITY

•   What is it?

•   Why be creative?

•   What is creative thinking?

•   Exercises: Connecting the unconnected

THE BRAIN

•   Functions

•   The Left - Right brain: characteristics and uses

•   Convergent & Divergent Thinking

•   What is needed for creative thinking

•   Visualization

•   Video

•   Instrument: Your Creative Profile?

THE MINDSET

•   Paradigm effect

•   Strategies for changing mindset and increase perspectives

•   Video

•   Exercise

CREATIVE PROBLEM SOLVING

•   Steps in problem solving

•   How do you define a problem?

•   Consequences of an unattended problem

•   Exercise

STRATEGIES FOR CREATIVE PROBLEM SOLVING

•   Brainstorming for identifying problems

•   Rules for generating ideas

•   Mind / Concept mapping

•   Exercise

ISHIKAWA DIAGRAM

•   Determine causes of the problem

•   Prioritise the main causes

•   Determine alternatives

STRATEGIES FOR CREATIVE THINKING

•   Seeing what no one is seeing

•   Using the SCAMPER approach

•   Making thoughts visible

•   Presentation

•   Use of ‘Think Pak’

EVALUATION & CLOSING

 Top


PROFESSIONAL
INTERVIEWING TECHNIQUES
FOR SELECTION & PROMOTION         
(B146)

Date:  14 & 15 June 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Employment of the right personnel is an opportunity both for the organization and the interviewee. To the organization, it means gaining in human resource to build up the organization. To the interviewee, it may mean he or she is almost there, with an opportunity for a career.

Most managers and professionals are well prepared to grasp the strategic financial and technical elements in their tasks. However, one major challenge has always been to communicate effectively with people. The problem lies in understanding and developing individuals. The ability to recruit effectively, interview for results whether for promotion, and the final selection is key to understanding interviewees.

For this reason many proactive managers invest in interview training. This course will highlight some critical issues and skills managers must possess in order to select the right candidate from the host of applicants received. Focus will be on examining resume, short-listing candidates and scoring from the final selection.

 

You will learn how to

*     Reduce costly selection errors

*     Improve productivity by hiring the "right" person for the job

*     Use the format for interviewing & scoring

*     Improve your skills in the art of asking questions

*      Improve listening skills - an often neglected skill

*     Get the relevant information by developing an application form

*     Verify information & evaluate resumes

*     Identify & promote talented people from within

*     Do’s and don'ts at an interview

*     Short-list candidates effectively

 

Who Should Attend

Personnel Managers, Compensation Managers, IR Executives, Managers, Supervisors, Human Resource Professionals or anyone involved in recruiting, interviewing and selecting employees.

 Top


THE E.I. PERSON & LEADER                     a980 Emotional Intelligence Essentials
in The Workplace       

Date:  11 & 12 April 2011

Venue:  Kuala Lumpur

Learning Target:

*      What is Emotional Intelligence

*     Characteristics of Emotional Intelligence

*      Improving your Emotional Intelligence

*     Emotional Intelligence in leadership

*      Use tools to lead and manage projects

 

Course Outline:

1.  INTRODUCTION TO EMOTIONAL INTELLIGENCE

•   Definition of Emotional Intelligence

•   Understanding Emotions

•   5 key Characteristics of Emotional Intelligence for
    building Powerful and Effective Relationships

2.  SELF MASTERY

•   Having Emotional Awareness

•   Making and Accurate Self Assessment

•   Having Self Confidence

•   Exercising Self Control

3.  PEOPLE SKILLS

•   Your social radar

•   The art of influence the EI way

•   Valuing and practicing empathy

•   Teams and Collaboration

4.  EMOTIONAL INTELLIGENCE IN LEADERSHIP

•   Improving your self awareness as a leader

•   Building your ability to self regulate

•   Managing your motivation

•   Tips to improve your Emotional Intelligence

 Top


INTIPATI                                                                                                                  a984
PENGURUSAN PROJEK
YANG BERJAYA    

Date:  25 & 26 April 2011

Venue:  Kuala Lumpur

Matlamat Pengajian:

*     Mentakrifkan makna sesuatu projek

*     Menghuraikan setiap tahap dalam sesuatu projek

*     Senarai sifat-sifat utama sesuatu projek

*     Menghuraikan peranan pemegang-pemegang
  taruh utama dalam sesuatu projek
r

*     Menyenaraikan keperluan utama untuk Pengurusan Projek yang berjaya

*     Mengenal pasti potensi risiko dan kesukaran sesuatu projek

*     Memberi perhatian kepada faktor insan dalam pengurusan projek

*    Menggunakan peralatan untuk mengetuai dan mengurus projek-projek

 

Liputan Bengkel:

PENGENALAN KEPADA PENGURUSAN PROJEK

•   Takrif Pengurusan Projek - Apa itu projek ?

•   Tujuan memiliki projek-projek

•   Kitaran Pengurusan Projek

ASAS DALAM PENGURUSAN SETIAP PROJEK

•  Mentakrifkan projek-projek di tempat kerja

•   Mengkaji peranana-peranan yang utama

•   Pemeriksaan kemungkinan kejayaan projek (Checking Feasibility)

•   Pengutamaan projek-projek

PERANCANGAN SESUATU PROJEK

•   Menyediakan matlamat serta objektif

•   Menaksir sumber dan kekurangan

•   Menetapkan sumber-sumber itu

•   Mengesahkan rancangan / pelan

MELAKSANAKAN SESUATU PELAN

•   Membina pasukan

•   Pemulaan yang positif

•   Mengetuai secara berkesan

•   Berkomunikasi dengan jelas

MEMANTAU PRESTASI

•   Menjejaki kemajuan projek

•   Mengurus dan mengatasi masalah

•   Menghadapi perubahan

•   Kajian pasca projek

•   Penutupan projek

 Top


MANAGING CONFLICT AT WORK             a989

Date:  19 & 20 May 2011

Venue:  The Legend Hotel, Kuala Lumpur

Immediate Benefits at a Glance:

  • Strengthen your ability to work creatively with all types of conflict

  • Improve your effectiveness in interpersonal relationship

  • Use an application plan to turn conflict into further growth opportunities

  • Entrance your overall leadership abilities

  • Boost the efficacy of teams and the productivity of your organisation

 

Course Outline:

1.  INTRODUCTION AND BACKGROUND TO CONFLICTS

•   Course Outline

•   Introduce conflict management

•   Perceptions about conflict

•   Functional and dysfunctional aspects of conflicts

2.  WHAT IS CONFLICT ?

•   What is conflict ?

•   How does conflict work

•   Useful skills in conflict

•   Positive aspects of conflict

3.  SELF AWARENESS

•   Personal perception and the effects on judgement

•   Patterns of behaviour associated with conflict

4.  JOINT PROBLEM SOLVING

•   Positions and Interests

•   Exploring interests

•   Active listening

•   Exercise on Joint Problem solving

5.  DEFUSING

•   Surface beliefs and anger

•   Value of diffusing situations

•   Assessing difficult situations

•   Guidelines for personal safety

6.  MEDIATION

•   Being a mediator

•   Need for informal and structured approach

•   Step-by-step guidance on mediation approach

•   Encouraging people to use mediation

•   Guidelines for Mediation

7.  ORGANIZATIONS

•   Conflicts in organizations

•   Conflicts can be a source of energy

•   Interveners - their value and methods

•   Strategic approach to conflict management

8.  EVALUATION AND CLOSURE

•   Thoughts about conflict management

•   Opportunity for network

•   Evaluation of programme

Top


TRAINING NEEDS ANALYSIS                          a990

Date:  24 & 25 May  2011

Venue:  The Legend Hotel, Kuala Lumpur

Introduction:

There is an increasing recognition of the need for effective learning and training to deliver on corporate strategy.  Training Needs Analysis gives you a needs analysis approach that is realistic in today's climate.  It shows you how to apply a highly-effective procedure for determining whether or not training is the solution to a job performance problem.  This course looks at when an analysis is appropriate, how it might be conducted, and how the outcomes can be linked back to the organisation's strategy.  Return to your job with the key skills and confidence to gain acceptance and recognition for your recommendations to management.

 

Course Coverage:

CONCEPTS & PRINCIPLES OF TRAINING NEEDS ANALYSIS

•   Needs versus wants

PLANNING THE NEEDS ANALYSIS IN THE ORGANIZATION

•   Key questions to ask in every needs analysis

•   Faster methods you can use

•   Avoiding common errors in needs analysis

ALIGNING NEEDS WITH KEY STRATEGIES

•   Business Analysis

•   Performance Analysis

DATA COLLECTION METHODS

•   Templates and worksheets to streamline your work

•   Interviews - Types of Interviews
    *  Importance of Planning
    *  Rapport Building Techniques

•   Surveys / Questionnaires
     *  Steps in designing a questionnaire

•  Assessments / Evaluation Feedback

•  Performance Management Feedback

•  Observations

•  Focus Groups

ANALYSIS AND INTERPRETATION OF RESULTS OF DATA COLLECTION

•   Causes of performance problems

•   Non-training solutions for non-training issues

•   Data Summary

•   Reports

OUTCOME OF NEEDS ANALYSIS -
ALIGNMENT WITH ORGANIZATIONAL NEEDS
GAINING ACCEPTANCE FOR YOUR RECOMMENDATIONS

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MASTERING EXCEL FUNCTIONS & FEATURES : FOR advanced users        A993

Date:  13 & 14 June 2011

Venue:  The Legend Hotel, Kuala Lumpur

PRACTICAL - IMPACTFUL - BUSINESS FOCUSED

     This indispensable Workshop is specifically designed for those who have attended our "Advanced Excel Techniques" programs.  Up-skill yourself and be among the ranks of expert EXCEL users today !

 

Course Contents:

1.  SUMMARIZING & ANALYZING DATA

•   Advanced Subtotals

•   Formatting the Subtotal Rows

•   Adding and Copying with Subtotals

•   Consolidating Data

•   Using Array Formulas

•   Applying Scenarios

•   Working with various aspects of Tables

•   Visualizing data using customized Data, Bars, Color Scales, and Icons

•   Using Stop if True in Conditional Formatting

•   Comparing Dates with Conditional Formatting

•   Finding cells containing data for a given period

•   Highlighting specific row and every other row

•   Preventing formulas from being displayed

•   Protecting entire worksheet except selected columns or rows

2.  WORKING WITH PIVOT TABLES

•   Creating a Pivot Table

•   Rearranging Fields in a Pivot Table

•   Explaining the Report Layout Options

•   Using the Report Filters Feature

•   Using Top 10 & Date Filters

•   Handling Black Cells

•   Drilling Down in the Pivot Table

•   Sorting a Pivot Table

•   Formatting a Pivot Table

•   Creating Custom Formats

•   Explaining the Grouping Options

•   Adding Formulas to a Pivot Table

•   Changing a Calculation in a Pivot Table

•   Replicating a Pivot Table

•   Counting with a Pivot Table

•   Using Pivot Charts

3.  CHARTING IN EXCEL

•   Using Combination Charts

•   Exploring Other Charts

•   Advanced Charts Types - Grantt Chart

•   Creating a Custom Layout

•   Generating a Histogram

4.  CREATING POWERFUL FORMULAS

•   Applying Goal Seek in a What-if analysis

•   Converting Text to Numbers and vice versa

•   Using various Data and Time Functions

•   Using INDEX, MATCH, and OFFSET Functions

•   Using the CONVERT Function

•   Using the RAND and RANDBETWEEN Functions

•   Working with Regression Analysis

•   Ranking & Sorting Formulas

•   General puepose IFERROR function

•   AVERAGEIF, AVERAGEIFS Functions

•   COUNTIFS, SUMIFS Functions

•   ROW and COLUMN Functions

•   Determining the sign of a number

•   Using further Text Fucntions

•   Applying Database Functions

•   Statistical Analysis using Statistical Functions

5.  APPLYING VARIOUS ADD-INS

•   Understanding and applying the Solver

•   Working with Rank and Percentile

•   Working with Histogram (Add-In)

•   Applying Descriptive Statistics

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MANAGING ABSENTEEISM    PLUS      B143 COUNSELING THE PROBLEM EMPLOYEE

Date:  11 & 12 July 2012                                                           

Venue:  Sunway Putra Hotel, Kuala Lumpur

Introduction

Workplace absenteeism costs everyone - the customer, the employer, the employees - and impacts on every area in an organization.  Malaysian business loses many millions of ringgit each year in inflated labour costs, customer dissatisfaction, lost opportunities, duplication of effort, lost goodwill, and escalating sick leave expenses.  How do you overcome this situation?  See inside for details.

 

Are you faced with dealing with people whose behavior is unacceptable in your work environment? They may consistently miss deadlines or not meet goals. They may not get along with others in the work group, or stir up discontent. Or they may be downright hostile and disrespectful. If so, this workshop will show you how to handle such negative behaviors in a positive and effective way. You will learn specific techniques for changing unacceptable behavior into productive cooperation.

 

Course Outline:
Day 1

1.  Definition of Absenteeism
2.  Types of Absenteeism
3.  Absenteeism and the law
4.  What makes people come to work
5.  Contributing factors in the work environment
6.  Monitoring Absenteeism
7.  Investigating Absenteeism
8.  Work attitudes: positive and negative
9.  8 Steps to reduce Absenteeism

Day 2

1.  The Disciplinary Interview
2.  Verbal warnings
3.  Issuing written warnings
4.  Procedures to initiate Disciplinary Inquiry
5.  Management responsibilities in managing people at work
6.  Counseling the Absentee
7.  Symptoms of Problem Employee
8.  Situations where counseling is needed
9.  Techniques of 'active listening'
10.  Exploring in counseling interview
11.  Confrontation
12.  When corrective action fails, what then ?

Top


EFFECTIVE NEGOTIATION SKILLS
FOR PURCHASING                         
a995

Date:  4 & 5 July 2011

Venue:  The Legend Hotel, Kuala Lumpur

Course Objectives:

   This program attempts to impart knowledge on the skills required for negotiators to be much more effective and relevant to current business thinking. Specifically the program attempts to achieve the following objectives.

  • Handle supplier demand for a steep price increase

  • Negotiate on cost-down

  • Handle vendor complaints and demands

  • Resolve differences of opinion

  • Tracking difficult negotiation situations

  • Impart negotiation techniques that are effective and ethical

 

Course Outline:

MODULE 1

•   Introduction to negotiation

•   Key notes to business negotiation

•   Conventional negotiations - distributive negotiations

•   Conventional tactics - old school of thought

•   Negotiation myths & reality

MODULE 2

•   Objectives of business negotiation

•   Negotiation redefined

•   Principled negotiation - the new school; 'It is about growing the pie'

•   Negotiation principles #1 - #4

 

Exercise / case study on Negotiation

MODULE 3

•   Preparation for negotiations - knowing your BATNA & WATNA

•   Steps in Negotiation

•   Sources of negotiation problems

•   The negotiation matrix - creating a win:win outcome

MODULE 4

•   Procurement -defined

•   Procurement objectives

•   Procurement situations

•   Contract negotiation process

•   Principles of purchasing negotiations

•   What to negotiate in purchasing

•   Special procurement negotiation situations - sole source, single source

MODULE 5

•   Negotiations for supply chain efficiency

•   Six steps to a better deal

•   Four key elements of negotiation playing field

 

Exercise / case study on Negotiation

MODULE 6

•   Negotiation tactics - fundamentals

•   Preparatory tactics - selection of negotiator(s)

•   Opening Tactics

•